Associate Professor of Sociology
Albert and Vera List Academic Center
PhD 2003, University of California, Berkeley
2017 Uneasy Street: The Anxieties of Affluence. Princeton: Princeton University Press.
2007 Class Acts: Service and Inequality in Luxury Hotels. Berkeley: University of California Press.
2017 “Conflicted Cultivation: Parenting, Privilege, and Moral Worth in Wealthy New York Families.” American Journal of Cultural Sociology 5(1-2): 1-33.
2015 “Caring or Catering? Emotions, Autonomy and Subordination in Lifestyle Work.” In Caring on the Clock: The Complexities and Contradictions of Paid Care Work, edited by Mignon Duffy, Amy Armenia, and Clare Stacey, Rutgers University Press.
2014 “The Art of Conversation: The Museum and the Public Sphere in Tino Sehgal’s This Progress.” Public Culture 26(3): 393-418.
2011 “The Production of Distinctions: Class, Gender and Taste Work in the Lifestyle Management Industry." Qualitative Sociology 34(1): 201-219.
2011 “Beyond Interaction: Customer Influence on Housekeeping and Room Service Work in Hotels.” Work, Employment and Society 25(1): 19-33.
2010 “‘Time is Our Commodity’: Gender and the Struggle for Occupational Legitimacy among Personal Concierges.” Work & Occupations 37(1): 81-114.
2005 “Producing the Superior Self: Strategic Comparison and Symbolic Boundaries among Luxury Hotel Workers.” Ethnography 6(2): 131-158.
2000 “Breaking the Iron Law of Oligarchy: Tactical Innovation and the Revitalization of the American Labor Movement,” with Kim Voss. American Journal of Sociology 106(2): 303-349, September/October. (Reprinted in Amy Wharton, ed., The Sociology of Organizations: An Anthology of Contemporary Theory and Research, Roxbury, 2007.)
- Winner of the Distinguished Article Award, Society for the Study of Social Problems, Labor Studies Division, 2001.
1999 “From State Introversion to State Extension in Mexico: Modes of Emigrant Incorporation, 1900-1997.” Theory and Society 28 (6): 835-878.
2017 "What it Means to be Entitled." Items: Insights from the Social Sciences (SSRC), April 17, 2017.
Social class, culture, service work, social movements, qualitative methods
Logic of Inquiry
Social Class and Subjectivity
Workers and Politics
Independent Study (Open Campus)
Worlds of Work
Ind Senior Project (Open Campus)