Reservations

1. Download the Serraview Engage app through the Google Play or Apple App Store and install it on your mobile device.
   

   

2. Launch the app and enter “newschool” under What’s your workspace? Tap Continue.
3. Sign in using Single Sign On (SSO).
4. You will be prompted to create a six-digit numerical PIN code.
5. If you would like to enable biometric log-in,  tap your initials in the upper right-hand corner after signing in to the app. Tap Settings and toggle the Biometric Unlock bar to the on position (the bar will become red).
6. Tap Get Started to learn more about the app.
7. Depending on your phone’s settings, you may also need to enable notifications for the Engage app (such as reminders to check in for your reservation). 

The home page of Engage is called the Concierge Menu. There are three options in the Menu:

• Reserve a Space—Find and reserve meeting and conference rooms, shared workstations, and support areas
• My Reservations—Calendar of existing reservations
• COVID-19 Community Guide—Redirects to the COVID-19 Community Guide

Locations
When you first tap Reserve a Space, you will be asked to select a Region, Building, and Floor in the Location Switcher. Tap on the appropriate options to make your selection. Switch locations by tapping the arrow next to the Building name and floor in the Wayfinder menu (described below). Note that each time you log in to Engage, it will return you to your last Location.

There are three locations currently in Engage:

• Admin Hub at Building D (79 Fifth Avenue) on the 17th floor
• Welcome Center Hub at Building H (72 Fifth Avenue) on the 1st floor
• Admin Hub at Building K (113 University Place) on the 6th floor

Wayfinder and Floorplan
Wayfinder is the navigation menu at the bottom of the screen which may be revealed/hidden by sliding the grey bar (pictured below) up and down. Wayfinder is used in Engage to search, filter, and select your reservation parameters.

Once you have selected a Location as described above, a floorplan of the location will load onto the screen. Depending on your Internet or cell phone connection, the floorplan may take up to 30 seconds to load. Once it does, you can double-tap the image to zoom and pan over the floorplan as you would with a digital image. Tap on any amenity on the floorplan for additional information. Available amenities are in light blue, and those with existing reservations are blue-gray or navy blue. Small gray dots indicate areas that are unavailable for reservation.

From the Wayfinder menu you can search for different amenities, individuals, and more. You can enter a filter directly into the Search field or tap on the icons below to initiate or further filter a search.

Spaces
As previously noted, “Spaces” includes reservable amenities such as meeting rooms, conference rooms, and support spaces like phone booths. Most Spaces indicate their capacity as well as specific attributes, such as a monitor or whiteboard. Tap Reservation Assist to filter and make a reservation (instructions below).

Desks
Desks are reservable shared workstations. The image for each desk describes the attributes for the workstation, such as a desktop PC computer or a sit/stand adapter. You can also use Reservation Assist to filter and make a reservation for a desk (instructions below).

People
This item has not been activated. To locate where a person is sitting in the hubs, enter their first or last name into the Search field. Make sure you haven’t selected Spaces or Desks (you can tap them to unselect, or click Clear Filers).

At the top of the screen is a bar indicating the display date and time (Showing: Now). Tap Now to manually change the date to that in which you wish to make a reservation. A calendar will display. Swipe left to right to change the month and tap the appropriate date to select. “Select time” adjusts the start time of your intended reservation. Tapping the dot next to the display date/time will reset to now.

There are many ways to reserve space in Engage, but we find the Reservation Assist feature the easiest to navigate. Follow the instructions below to locate and reserve space in Engage. “Spaces” includes meeting rooms, conference rooms, and support spaces; see Amenities for details. Spaces are reserved in 30-minute increments for up to four hours per day. Reservations are available up to eight weeks in advance. You should receive a confirmation email when your reservation has been made, as well as a reminder email the day of your reservation.

Find a Space Using Reservation Assist (recommended)
This quick search method filters results for you based on your meeting date/time range and rooms that accommodate your specific number of attendees. You can now also filter results by specific amenity (“Types” includes Phone Booth and Mother’s Room) or attribute (“Equipment” includes Zoom Room and Whiteboard).

1. Tap Reserve a Space on the Concierge Menu to begin.
2. Tap the Spaces icon.
3. Tap the Reservation Assist icon.
4. Enter the Duration (date and time) of your meeting. Engage does not recognize our building hours and will allow you to make reservations outside of them, including weekends. Please double-check that your meeting time is within the hub’s operating hours.
5. Enter the Capacity (number of attendees).
6. Tap “Equipment” to display the space attributes below. Tap the toggle next to your desired attribute to apply that filter.
7. Tap “Type” to filter results by amenity, such as Phone Booth and Mother’s Room.
8. Tap Show Available Spaces.
9. Tap on the available space of your choice.
10. Note that your reservation will default to 30 minutes. Adjust the meeting time if you need a different duration.
11. Slide the arrow next to Slide to Reserve to the right to reserve the space.

Find and Reserve a Support Space (e.g., a Phone Booth) via Manual Search

1. Tap Reserve a Space from the Concierge Menu to begin.
2. Select the hub Building and Floor from the Location Switcher. Applicable options from other hubs will still display as well.
3. Tap the Now icon at the top.
4. From the date picker, select the appropriate date and time. Engage does not recognize our building hours and will allow you to make reservations outside of them, including weekends. Please double-check that your meeting time is within the hub’s operating hours.
5. Tap Select.
6. Tap the Spaces icon.
7. In the Search field, enter the type of support space you would like to reserve (e.g., Mother’s Room, Phone Booth).
8. Tap on the available Space.
9. Note that your reservation will default to 30 minutes. Adjust the meeting time if you need a different duration.
10. Slide the arrow next to Slide to Reserve to the right to reserve the space.

There are many ways to find and reserve a “Desk” (workstation). Desks are reserved for the full day (i.e., not in 30-minute increments or for partial days). Reservations are available up to eight weeks in advance. You should receive a confirmation email when your reservation has been made, as well as a reminder email the day of your reservation.

Find a Desk Using Reservation Assist (recommended)
This quick search method filters results based on the days you wish to reserve, as well as the attributes (or “Equipment”) you want at your workstation. The current list of Equipment listed in Engage includes PC Desktop, Mac Desktop, Laptop Station, and Sit/Stand Desk.

1. Tap Reserve a Space on the Concierge Menu to begin.
2. Tap the Desks icon.
3. Tap the Reservation Assist icon.
4. Enter the Duration (date and time) of your reservation. Desk reservations are for the full day.
5. Tap “Equipment” to display the space attributes below. Tap the toggle next to your desired attribute to apply that filter.
6. Tap Show Available Desks.
7. Tap on the available desk of your choice.
8. The next seven days will appear. Select the day(s) you want to reserve. Days with existing reservations will be grayed out. Also, be mindful that the hubs are currently not open on weekends.
9. Certain users can also book a desk on behalf of another individual. If you are reserving a desk for someone else, tap their name next to Book For. Search for that person and tap their name.
10. Slide the arrow next to Slide to Reserve to the right to reserve the desk.

Find a Desk via Manual Search

1. Tap Reserve a Space on the Concierge Menu to begin.
2. Select the hub Building and Floor from the Location Switcher. Applicable options from other hubs will still display as well.
3. Tap the Desks icon.
4. Tap the Now icon at the top.
5. From the date picker, select the appropriate date and time. Tap Select.
6. On the floorplan, tap the Desk you’d like to reserve.
7. The next seven days will appear. Select the day(s) you want to reserve. Desk reservations are for the full day. Days with existing reservations will be grayed out. Also, be mindful that the hubs are currently not open on weekends.
8. Certain users can also book a desk on behalf of another individual. If you are reserving a desk for someone else, tap their name next to Book For. Search for that person and tap their name.
9. Slide the arrow next to Slide to Reserve to the right to reserve the desk.

Find a Desk Next to a Co-Worker on a Particular Day

1. Tap Reserve a Space on the Concierge Menu to begin.
2. Tap the Now icon.
3. From the date picker, select the appropriate date and time. Tap Select.
4. In the Search field, enter the name of the person you are looking for. Make sure you have not selected Spaces or Desks; tap the icon again to deselect.
5. Tap on the person's name.
6. The person’s location will show up on the floorplan of the appropriate hub.
7. Tap an available Desk near the person.
8. Slide the arrow next to Slide to Reserve to the right to reserve the desk.

You should receive an email as well as an Engage push notification reminding you to check in for your reservation. Click through those communications or follow the instructions below.

Check in for a reservation made ahead of time:

1. Tap your initials in the upper-right corner to open Notifications.
2. Tap Reservation Details for the appropriate reservation.
3. Tap Check In.

Reservations made for desks and spaces on the same day will be checked in automatically.

Users cannot edit existing reservations in Engage. If you need to revise your reservation, perhaps because you need to change your meeting time, you must delete your reservation and make a new one. Follow the instructions below to delete a reservation.

1. Tap My Reservations in the Concierge Menu.
2. A calendar will open with your existing Engage reservations. Scroll to find the reservation and tap to open the Booking Details.
3. Tap the trash can icon and then Delete to cancel the reservation.
4. Book a new reservation if needed.