The university takes student complaints very seriously. Information and procedures for filing a Sexual Harassment, Sexual Misconduct and Violence, or Title IX complaint can be found on this site.
Students who have concerns about an instructor or technical or administrative aspects of courses should contact the instructor first. If the problem is not resolved, the student should contact an academic advisor or the chair/director of the program offering the course. The program chair/director will confer with the instructor to understand the concerns and try to resolve the problem for the student. If the instructional concern is not resolved with the program chair or the department offering the course, the student should contact the associate dean or dean of Academic Affairs of the school offering the course.
Complaints against the university should be filed with the Office of Student Conduct & Community Standards. Please contact [email protected] if you have questions about your rights and responsibilities or require assistance in a particular situation.
If the university is unable to satisfactorily resolve a problem, students can contact the New England Association of Schools and Colleges or one of the following agencies in New York. If a student resides outside of New York, the student may contact the state agency that handles complaints for his or her state. A list of state agencies handling complaints can be found on the State Contact Information page.
New York State Education Department
Office of College and University Evaluation
5 North Mezzanine
Albany, NY 12234
[email protected]
New York State Education Department
Bureau of Proprietary School Supervision
99 Washington Avenue, room 1613 OCP
Albany, NY 12234
New York Department of State, Division of Consumer Protection
Consumer Assistance Unit
5 Empire State Plaza, suite 2101
Albany, NY 12223-1556