Assistant Professor of Fashion Management
Christopher Lacy is a strategic customer experience, and operations executive who has worked across multiple markets in the US including New York, Los Angeles, and Dallas over the last 20 years. Throughout the course of his career he has managed and strategized for businesses such as Armani, Hugo Boss, Donna Karan, Omega, Zilli and Gucci. Most recently, Christopher leveraged his expertise to evolve the business and client engagement at Barneys New York as the Director of Customer Experience, Learning and Strategy. He was a Chairperson for the Barneys New York Foundation with an objective to support key causes in LGBT, education and the arts. Currently, Christopher supports RuiRu Rising, Native Son Now, and New Alternatives; organizations that focus on the enhancement of education in Kenya, the empowerment of gay men of color and support for teens who are in the process of transitioning. Christopher is the founder and owner of Christopher Lacy Consulting, a business committed to assisting companies build and execute training initiatives and client development strategies that improve external and internal customer journeys. He has developed curriculum for the Parsons Executive Global Leadership Team as well as conducted lectures and workshops at Polimoda.
Research 2: Capstone Project
Retailing & Service Design (Spring 2021)