Providing exceptional service is a
commitment across The New School. Whether you are a visitor, student,
alumnus, or member of the faculty or staff, your experience with
offices and services at The New School should be characterized by clear and friendly communication, prompt and helpful responses, and efficient, user-friendly processes.
We believe that the sense of innovation
that infuses our academic programs must also be reflected in our
infrastructure. That means we continually strive to put in place
operational systems that are highly effective, well integrated, and
If you have had a recent experience or have an ongoing interaction with The New School, you can help us understand what we are doing well—and where we need to improve.
Let us know when an office or individual staff member has made your interaction easier, more efficient, more pleasant.
Let us know when a experience did not meet your expectations.
Share your ideas to improve service at The New School.
Your feedback will be read by President Van Zandt and shared with staff members who can follow up. We may contact you for more information, but we will always respect your anonymity if you prefer.
Information Technology touches every part of the university. It enables and facilitates teaching, learning, research, and operations; provides stable, reliable, and secure core systems such as our network, email, and Banner; and assists thousands of individuals each year with day-to-day technology navigation and troubleshooting. IT initiatives include:
Formed in 2014, the Process Improvement Office focuses on making processes more efficient. The team works collaboratively to:
If you have a project for which you could use the help of the Process Improvement team, write to Lisa Murray at firstname.lastname@example.org.
Human Resources is committed to helping New School employees navigate the various HR systems and process with ease. HR also works to promote an enriching, service-oriented work environment.