Help Contacts

Primary Support Contacts


University Help Desk

General support for faculty, students & staff (by appointment) related to MyNewSchool, NetID, Email, Wireless, Google Apps, Mobile, Office Computing, and Office Printing.

  • Hours – 8:30 a.m. - 5:30 p.m. (Monday - Friday)
  • Phone – 212.229.5300 x2828
  • email –

Academic Technology

Support services related to Printing in Labs & Classrooms, MyNewSchool, NetID, Email, Wireless Login, Google Apps, Mobile, Equipment Center, and Technology Labs.


Report urgent, in-class technical problems to Dispatch for support.

Additional Support Contacts


Report service problems and request new services or changes to existing services.

Enterprise Applications

To get a Banner User Id (all Banner Modules), fill out the Banner User Request form completely.

Media Services

Schedule training on AV classroom use, AV delivery, or request event support.

Distributed Learning

Student and faculty support for technical and user issues, training requests, and general inquiry pertaining to Canvas available during business hours.