• Human-Centered Healthcare

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  • Contact Us

    Continuing and Professional Education 
    66 West 12th Street
    New York, NY 10011
    Tel: 212.229.8933
    [email protected]

  • In the healthcare industry, user-centered design can improve and save lives. This online program helps you devise solutions according to patients’ needs and desired outcomes. The certificate is ideal for healthcare practitioners who want systems-focused, design-based tools for improving service delivery and for creatives focused on user-based research, design, and innovation.

    Students typically complete this certificate in four months.

    • Format Online
    • Price $1,980
    • Total Courses 3
    • Course Length 5 weeks

  • Courses 

    Design Thinking for Human-Centered Healthcare

    Taking a project-based approach to learning, this course introduces methods for applying design thinking to healthcare challenges. You develop strategies for creating a more human-centered experience for patients, staff, clinicians, and caregivers.

    Designing Care Experiences and Interactions

    Use case studies and self-initiated projects to learn how design actions — the configuration of spaces, enhancement of tools, and deployment of new communications strategies — can produce value for both patients and providers. This course emphasizes evidence-based practice.

    Designing Care Services and Systems

    Explore how systems of care are being transformed through design. Subjects of inquiry include digital solutions for healthcare delivery, product service systems that reduce environmental footprint, and other success stories.

  • “Healthcare and design are two fields that have a direct impact on human lives. Brought together, they have the potential to foster wellness and improve our experience from birth to death.”

    — Patty Beirne, coordinator, Human-Centered Healthcare Certificate program

  • Program Highlights

    Who Should Enroll

    • Healthcare administrators interested in developing concrete proposals for systems-level initiatives
    • Designers who would like to develop a systems and service design portfolio 
    • Creative professionals seeking experience in healthcare contexts

    What You’ll Gain

    • Tools for identifying opportunities to shape or reshape the healthcare experience
    • The ability to apply service design tools such as service blueprints, journey maps, and personas
    • A framework for building empathy in your organization or practice

    How You’ll Learn

    • Engaging video lectures and interviews with industry experts
    • Direct interaction with faculty practitioners at the top of their fields
    • Online collaboration in small classes, supported by video conferencing
    • Project-based learning focused on developing real-world skills and portfolio assets
    • Flexibility to review course content and complete assignments at any time
  • Why The New School?

    The professional landscape as we’ve known it has changed dramatically, and ongoing learning is more important now than ever before. At The New School, we champion every student’s creativity and growth. By combining integrated disciplines with collaborative problem solving, we deliver an immersive, transformative learning experience. With the leadership of Parsons School of Design—a globally top-ranked design school—our faculty imparts the critical expertise students need to advance their careers or pivot to a new one in a constantly evolving world.

  • Take The Next Step

Submit your application


To apply to any of our undergraduate programs (except the Bachelor's Program for Adults and Transfer Students and Parsons Associate of Applied Science programs) complete and submit the Common App online.

Undergraduate Adult Learners

To apply to any of our Bachelor's Program for Adults and Transfer Students and Parsons Associate of Applied Science programs, complete and submit the New School Online Application.


To apply to any of our Master's, Doctoral, Professional Studies Diploma, and Graduate Certificate programs, complete and submit the New School Online Application.