Voicemail Migration FAQ

How can I access my new voicemail account from my phone?

You may access your new voicemail by calling x7000 on your phone, using the default PIN (12345#). Please see the below steps to complete your voicemail setup.

  1. Call extension 7000 from your phone.
  2. Enter default PIN (default PIN is 12345#). You will be prompted to change it during initial setup.
  3. Follow system instructions for the following:
    • Record your name.
    • Set a new password.
    • Record your greeting.

How do I access a departmental voicemail account?

If you are responsible for a departmental account, you can access and set it up by following these instructions:

  1. Call extension 7000 to access the voicemail system.
  2. Press the star key (*) during the Cisco Unity welcome message.
  3. When prompted, enter your ID (4-digit desk phone extension) then press the pound key (#).
  4. Enter default PIN (default PIN is 12345#). You will be prompted to change it during initial setup.
  5. Follow system instructions for the following:
    • Record the name.
    • Set a new password.
    • Record the greeting.

Special Note: Some departmental extensions are accessible via direct transfer from the automated phone attendant (Example: From the main New School number, 212.229.5600, “For Administration, press 5; for Human Resources, press 2”, etc.). Please be sure to set up and record greetings for any departmental voicemail accounts you oversee, in addition to your personal voicemail account. Otherwise, callers transferred to you by the automated attendant will hear the generic system greeting.

 I am getting an 'invalid entry' message...how do I fix this?

If you are getting an 'invalid entry' message, it is likely that your phone extension is incorrect in Banner or your phone is associated with multiple extensions. Start by confirming that your phone extension is accurately recorded in Banner (corrections may take one full business day to process. View instructions.

If your extension in Banner is accurate this error may be the result of multiple extensions associated with your phone. If there are multiple extensions associated with your phone, you can access your voicemail using the Change PIN and Record Your Greeting instructions under the heading, "From Another Desk Phone On Campus..."

Note: if you are receiving an 'invalid entry' message for a departmental account, please send an email to voicemail@newschool.edu. If you would like to have a new departmental account created, submit a Service Order Request Form.

Has my old PIN been migrated automatically to the new voicemail system?

No. Your account has been assigned a default PIN (12345#). Instructions showing you how to update your PIN are available for your reference. View Instructions.

Has my recorded greeting(s) been migrated automatically to the new voicemail system?

No. Any recorded greetings you created on the old system are not be available. You will have to record new greetings.  Instructions showing you how to update your voicemail greeting(s) are available for your reference. View Instructions.

Special Note: Some departmental extensions are accessible via direct transfer from the automated phone attendant (Example: From the main New School number, 212.229.5600, “For Administration, press 5; for Human Resources, press 2”, etc.). Please be sure to set up and record greetings for any departmental voicemail accounts you oversee, in addition to your personal voicemail account. Otherwise, callers transferred to you by the automated attendant will hear the generic system greeting.

Can I access my new voicemail account from another phone on campus?

Yes. You may access your voicemail account from another phone on campus. Please note that a specific set of instructions apply.

  1. Call extension 7000 to access the voicemail system.
  2. Press the star key (*) during the Cisco Unity welcome message.
  3. When prompted, enter your ID (4-digit desk phone extension) then press the pound key (#).
  4. Enter default PIN (default PIN is 12345#). You will be prompted to change it during initial setup.
  5. Follow system instructions for the following:
    • Record your name.
    • Set a new password.
    • Record your greeting.

Can I access my new voicemail account from an off-campus?

Yes. You may access your voicemail account from an off-campus phone.

  1. Call your 10-digit telephone number (including area code), and then during the recorded greeting, enter extension 7000.
  2. Press the star key (*) during the Cisco Unity welcome message.
  3. When prompted, enter your ID (4-digit desk phone extension) then press the pound key (#).
  4. Enter default PIN (default PIN is 12345#). You will be prompted to change it during initial setup.
  5. Follow system instructions for the following:
    • Record your name.
    • Set a new password.
    • Record your greeting.

Have my old voicemail messages been migrated to the new system along with my extension?

No. Any existing voicemail messages(s) in your old voicemail account cannot be transferred to the new system. You may review your old messages in the old system by calling extension 7799. This extension will remain available until October 1, 2013.

To access your old voicemail
(If calling from on campus, skip step 1)

  1. Call your 10-digit telephone number (including area code, example: 212.229.5300). Then, during the recorded greeting...
  2. Dial extension 7799.
  3. When prompted, enter your ID (4-digit desk phone extension) then press the pound key (#).
  4. Then, during the recorded greeting, hit (*).
  5. Enter your old PIN.

The “new message” light is blinking on my phone, but there are no new messages...how do I fix this?

If the “new message” light is blinking on your phone and there are no new messages in your voicemail, you may have messages on the old voicemail system. To resolve this, access the old voicemail system at x7799 and retrieve any outstanding messages. If this does not resolve the issue, please notify us at voicemail@newschool.edu detailing: when the blinking began, and indicating whether or not a departmental phone extension exists on the line or if the phone receives incoming calls for multiple extensions.