Request New Service or Relocation

To request new telephone service or changes in existing service, please complete a University Space Request Form (PDF) and email it to Adam Reale in the Office of Design and Construction. This form is used to add/move personnel or change space.  Once approved you will be contacted by Telecommunications to discuss the changes you require, as each change will incur a service charge.

Requests in service may take from one week for programming to two months for new service. A change in service includes:

• adding or removing phone lines (telephone numbers)
• physically relocating an existing phone line (e.g., into another office)

Typical problems that should be reported for repair:

• no dial tone
  
• static noise
• Audio deficiencies
• Button or light/flash failure
• problem with voice recognition
• crossed lines
• voicemail not working
• problem with telephone instrument
  

*To report telephone service problems during work hours, please complete the online Repair Order Request Form

Typical requests for existing services:

• change in name
• adding long distance passcode
• move extension within existing space
• button or light/flash failure
• adding additional feature (in call pickup, auto attendants, etc.
• telephone system phonebook
• adding voice mail
• changing the existing programming on a line
• requesting a new telephone instrument
  

*To request changes to existing service please complete the online Service Order Request Form