| What do I do if there’s no dial tone on my phone? Or voicemail doesn’t work? Or the ringer stops working? Or the button doesn’t light up when there’s an incoming call? |
| A. Submit a Repair Order Request Form to the Telephone Department. They will dispatch a repair/service request on your behalf. Normal response time is within 24 hours. |
| How do I request an additional telephone number for our office? |
| A. Submit a Space Request Form to Elizabeth Arcuri. Your request should indicate where the additional phone number will be located: building location, department name, and room number. This will take approximately 10-15 business days to process. |
| How do I request voice mail? |
| A. Submit a Repair Order Request Form to the Telephone Department. Your request should indicate the name of the individual to receive voicemail, what their telephone extension is, and their office location. |
| How do I retrieve my voicemail? |
| A. If you have requested voicemail for your telephone and need to access your voice messages, dial 212-229-7000. You will be prompted for your mailbox (phone) number and password. If it is not working submit a Repair Order Request Form to the Telephone Department. They will dispatch a repair/service request on your behalf. |
| What do I do if I cannot access my voicemail because I don’t remember the password? |
| A. Submit a Repair Order Request Form to the Telephone Department to reset your voicemail password. Your request should indicate your telephone number and extension. |
| How do I request a new telephone instrument? |
A. If your telephone requires repair or service or to request an additional telephone instrument , submit a Repair Order Request Form to the Telephone Department.
Your request should indicate the telephone type, location for the additional telephone (building and room number) and what existing telephone extensions are to be programmed onto it. This will take approximately 10-15 business days to process.
My telephone does not permit long-distance calls, how do I get this changed |
| A. Submit a Repair Order Request Form to the Telephone Department indicating the telephone number which requires long-distance capability programmed onto it. |
| How do I access the Voice Activated Dialing System? |
| A. You can access the Voice Activated Dialing System by dialing 212-229-7007 (or internally by dialing x7000) and saying the name of the person you wish to reach. |
| How do I make an international call? |
| A. International Calling can only be made if you have a Restricted Account PIN Code. These can only be approved by your budget people. Instructions for there use are in the Help Section of this website. |
