NYC Police and EMSCall 911
Counseling Services212.229.1671 option 1(Nurse Response will answer the phone after hours)
Medical and Mental Health Resources
Student Health Services
Student Rights and Responsibilities
Student Disability Services
Food, Housing, and Financial Assistance Resources Guide (PDF)
Fostering Student Health and Wellbeing: A Guide for Faculty and Staff (PDF)
Transgender Student Identification Policy
Parents, guardians, and other family members are often the first to suspect that a student is struggling and in need of additional support. College, however, is often a time when students develop autonomy and independence and therefore may be resistant to family guidance. As a consequence, trying to connect them with support from a distance can be a challenge. SSCM and Counseling Services staff members are available to families who wish to discuss their concerns and brainstorm the most effective ways to connect a student with the appropriate resources.
The following symptoms can indicate a serious matter that requires professional intervention. If you become aware of any of these warning signs, encourage the student to seek the help of a professional immediately.
Ask students if they are thinking about ending their life. Call 911 (if you are in the New York City area) or Campus Security at 212.229.7001 (if you are outside New York City) immediately if a student exhibits any of the following warning signs or if you have any concerns about their safety:
If you learn or suspect that your family member and New School student may need help, encourage them to reach out for support. If they do not get help, and you continue to be worried, give us a call to let us know—we want to hear from you. SSCM can be reached at 212.229.5900 x3695, and staff are on hand to help address your concerns. Students on campus are encouraged to call 911 when facing emergencies requiring immediate assistance. Parents and guardians in the New York City area who become aware of student emergencies requiring urgent attention should dial 911, and those outside of NYC should contact Campus Security by phone at 212.229.7001. Both can be reached 24 hours a day.
Many parents and guardians find it difficult to handle student illnesses from afar. It becomes even more difficult when a student family member is treated by an unfamiliar healthcare provider who cannot share with you the assessment or plan of care.
The New School maintains a strict policy on conﬁdentiality to safeguard the privacy and security of our students’ healthcare information. We want students to trust us and ask us for our help without hesitation; conﬁdentiality is a vital part of that trust. If a student is over the age of 18, they have the legal right to receive conﬁdential health care. We encourage students to involve their parents and guardians in their healthcare as appropriate. In situations that are not life threatening, we must have a student’s permission to disclose healthcare information to you. The only exceptions are imminent safety concerns for the student or another individual. In such a situation, which is rare, information will be shared only on a need-to-know basis and in a discreet and respectful manner. We will use our professional judgment to notify you if necessary.