What is an Ombudperson (Ombuds)?

The ombudsperson role has a long and honorable tradition as a means of protecting against abuse, bias, and other improper treatment or unfairness. Serving as a designated neutral, the ombudsperson is nor an advocate for any individual or the organization, but rather, an advocate for fairness who acts as a source of information and referral and aids in answering individuals' questions and assists in the resolution of concerns and critical situations, in considering any given instance or concern. The rights of all parties that might be involved are taken into account.

Why is the ombuds office needed?

The New School is a complex, multifaceted environment. Misunderstandings can occur, and conflicts may interfere with your school work.

Who can consult the ombuds office?

All New School students are welcome.

When you visit the ombuds office the ombudsperson will:

• provide a comfortable, confidential environment to air your problems, concerns, or complaints
• listen to your problem, concern, or complaint
• assist you in developing a list of options for resolving your problem, concern, or complaint
• answers questions regarding policy.

All of this takes place in an environment that is:

• independent
• informal
• impartial
• confidential: The Ombuds office is firmly committed to maintaining the confidentiality of those who use the service. No official records of client names, affiliations, or grievances are kept. The discussions, issues, concerns, or problems you present to the ombudsperson remain in strict confidence. If you wish for a problem or complaint to go “on the record,” we will refer you to the appropriate office or person.

Common concerns students bring to the ombuds:

• policy disputes or misunderstandings
• academic disputes or misunderstandings, including grading
• interpersonal conflicts
• harassment/discrimination
• housing
• roommate conflicts

What doesn’t an ombudsperson do?

The Office of Student Ombuds services does not replace any formal policies or procedures that exist at The New School. The ombudsperson does not

• provide legal advice
• provide psychological counseling
• render judgments or make decisions on the issues brought to the OIS/HEOP community members/students or participate in any formal hearings, process or procedure.