Service Initiatives

Service Initiatives—projects designed to improve services provided to faculty, students, and staff—reflect our commitment to making the experience of studying or working at The New School a satisfying one. Everyone at The New School is a service provider and service user at some time, and all contribute to the quality of our service culture.

[+] Completed Initiatives (6)

University Calendar
Promoting and finding events on the university events calendar has never been easier. Our new, comprehensive calendar of university events can be personalized with a variety of filters, linked to your own online calendar, and connected to popular social media platforms.
Launched summer 2013

Pay Cards
Employees have a new option for receiving their pay. As an alternative to direct deposit, Bank of America debit cards offer a secure and convenient way to get paid, with immediate access to funds and no-fee ATM access.
Launched summer 2013

Contract Review
Eliminating full reviews of contract renewals or standard templates (approximately 200 annually) will streamline the contract review process.
Launched: September 2013

Student Employment Office
With a streamlined review process in the General Counsel’s office, employees can now expect faster standard turnaround on contracts submitted for review.
Launched fall 2013

An App for That
A new Android and iOS app gives students fast, convenient access to course schedules, campus map, grades, and more.
Launched fall 2013

Online Quarterly Leave Reporting
Employees and supervisors are saving time and paper as a result of our new online system for quarterly leave reporting.
Launched fall 2013

[+] Better Use of Technology to Improve Service (5)

Many of our existing university processes can be improved through better access to technology and automation of paper-based processes. Here are some of the initiatives that are currently underway.

Wireless Access
An upgrade to the wireless infrastructure will eliminate the need for multiple log-ons and automatically log on users when they enter a New School wireless zone.
Scheduled launch: spring 2014

University Event Scheduling
Booking space for programs and events is about to get easier, thanks to a new system we’ll be introducing in the spring.
Tentative launch: spring 2014

Electronic Time Sheets
Web-based time sheets for hourly workers, including student workers, will replace paper time sheets and streamline the approval process.
Scheduled launch: spring 2014

Electronic Tuition Waiver Process
Employees will be able to take advantage of The New School’s tuition waiver benefit with greater ease and efficiency with an online system that will eliminate the need to walk a paper form from one office to another.
Scheduled launch: spring 2014

Online Registration for Continuing Education and Parsons Summer Programs
Students in continuing education and Parsons’ summer programs will be able to search catalogues and register online with real-time feedback through a new web-based registration system.
Scheduled launch: fall 2014

[+] Improving our Infrastructure to Improve Service (5)

Some of our major efforts to improve operations–and ultimately improve service–at The New School are not directly experienced by students, faculty, or most staff members on a daily basis. But these projects go a long way toward creating a university that is more efficient, better organized, and able to provide excellent service. The projects below are just a few examples of work that is planned or underway.

Data Warehouse
Providing a single source for data, the central data warehouse will enable timely and consistent analysis of trends and more informed decision-making.
Ongoing

Remote Access to Network Files
Secure remote access to network drives will be provided to select employees, giving them more ability to work from outside the office.
In planning

Telephone System Upgrades
Upgrading to an internet-based phone system will eliminate maintenance issues related to the aging existing phone system.
Ongoing

Banner Electronic Workflow
Banner Electronic Workflow is being introduced to provide an efficient alternative to cumbersome, paper-intensive approval and review processes for administrative functions, including student course withdrawals, admissions, employee hiring, and part-time faculty contract approval.
In planning

Document Management/Imaging
A central university-wide document management system will simplify access to documents while allowing them to be shared securely. It will also free up physical space that is currently occupied by filing cabinets filled with paper.
In planning

[+] Improving our Culture of Service (4)

The New School’s service culture begins with our employees – more than 1000 fantastic people with expertise, skills, and dedication. They have great pride in working for this institution and are an important part of our academic community. Here are some of the ways we are working to celebrate and support our employees and build our service culture together.

Staff Breakfasts with DVZ
Since July 2013, David Van Zandt has been hosting weekly breakfasts with staff members from throughout the University. The goal is to share ideas and talk openly about critical service issues that are important to staff
Ongoing

Employee Wellness Program
We are working to promote a healthy employee community through a range of programs focusing on preventive medicine and raising awareness of health risks
Launched September 2013

Staff Appreciation Reception
All staff are invited to a celebration in their honor in the new University Center.
Scheduled date January 24, 2014

Staff Development Day
Our first Staff Development Day will be a day of workshops, networking, and fun for all administrative staff at the University, hosted in the new University Center.
Scheduled date March 25, 2014

 
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