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Designing Meaningful Public Services with Margherita Pillan

6:00 p.m. - 7:30 p.m.

In this lecture Margherita Pillan will present some of the service design projects and approaches she has adopted in search of participatory solutions actively involving citizens and public institutions. The case studies to be presented involve topics, contexts, and stakeholders, such as patients of the national cancer health care center, travelers in the local underground system, and foreign citizens dealing with culture shock in multicultural urban societies. This will introduce a conversation about the opportunities and problems encountered in the design of participatory services in the Italian context. Beyond the utility provided by the design solutions, Margherita will discuss the consequences of these solutions have in terms of communication and cultural exchange.

Margherita Pillan, Ph.D., is executive vice dean and associate professor of Communication and Interaction Design at the Design School of Politecnico di Milano. Her research activities deal with practical and theoretical aspects of the design of services, interactive systems and solutions, including the study of emotional and cognitive processes, and individual and social aspects of communication. She devotes special interest to the design and study of digital and multimedia technologies, and the creation of interactive sensory experiences. She actively cooperates with the DESIS network, coordinating e-learning activities in the Public and Collaborative cluster. 

Location:

Anna-Maria and Stephen Kellen Gallery, Sheila C. Johnson Design Center, 2 West 13th Street

Admission:
Free; no tickets or reservations required; seating is first-come first-served




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