Phishing is an identity theft scam that uses "spoofed" or fake emails and web sites to trick people into giving out personal information such as user names and passwords, credit card numbers, or social security numbers. The emails or web sites usually look official at first glance, which is what makes them so successful.
To avoid phishing scams, we recommend that you:
Always be suspicious of e-mails asking for sensitive information. Email is not a secure form of communication.
Organizations you do business with (including The New School) already know your account information, and will never request it from you via email.
Never respond to an email request for personal information.
If you think the message might be legitimate, look up the organization's phone number (don't trust the phone number in the email), call them on the phone, and provide the information that way.
Never click on the links in an email you suspect might be phishing.
If you're unsure about a link to a site you receive in an email, hover your mouse over it. If the link text in the email doesn't match the link address, DO NOT click on the link.
Please note that The New School's Information Technology department (and the Help Desk) will NEVER:
- Send you an email that your mailbox (or file server) storage limit has been exceeded and ask you to click on a link to upgrade your account.
- Send you an email asking you to click on a link to "confirm your information" for any purpose.
- Send you a link to a "web form" that collects information such as your NetID and password.
- Ask you to provide personal information via email.
If you think you've been the victim of a phishing email and given out an account name and password, credit card information, or other account information, contact the Help Desk at 212.229-5300 x2828.
If you are interesting in learning more about protecting your personal information, please visit the Security Handbook section of our website, a resource developed by The New School's Director of Information Security. The Security Handbook is designed to help students, faculty, and staff understand the complexities of computer and information security.