Change your PIN and Record your Greeting

If you have not already updated your voicemail greeting(s) and your voicemail PIN, you may do so at any time. Instructions are below for your reference.

From your desk phone (the phone associated with your primary extension in Banner):

  1. Call extension 7000 from your phone.
  2. Enter default PIN (default PIN is 12345#). You will be prompted to change it during initial setup.
  3. Follow system instructions for the following:
    • Record your name.
    • Set a new password.
    • Record your greeting.

From another desk phone on campus or to set up a departmental voicemail account or to set up a voicemail account on a line with multiple extensions:

  1. Call extension 7000 to access the voicemail system.
  2. Press the star key (*) during the Cisco Unity welcome message.
  3. When prompted, enter your ID (4-digit desk phone extension) then press the pound key (#).
  4. Enter default PIN (default PIN is 12345#). You will be prompted to change it during initial setup.
  5. Follow system instructions for the following:
    • Record your name.
    • Set a new password.
    • Record your greeting.

From off campus:

  1. Call your 10-digit telephone number (including area code), and then during the recorded greeting, enter extension 7000.
  2. Press the star key (*) during the Cisco Unity welcome message.
  3. When prompted, enter your ID (4-digit desk phone extension) then press the pound key (#).
  4. Enter default PIN (default PIN is 12345#). You will be prompted to change it during initial setup.
  5. Follow system instructions for the following:
    • Record your name.
    • Set a new password.
    • Record your greeting.