Remote Access VPN

Overview

The New School operates a virtual private network (VPN), vpn.newschool.edu, to enable faculty, staff, and other authorized individuals to access internal computer systems from off campus.

Available To

  • Faculty
  • Staff

Access

Remote access to sensitive information resources entails increased risk. Therefore, any such access must be approved by an Information Trustee as defined in The New School Information Security Policy (PDF). From a practical standpoint, this means that an individual’s request for remote access must be approved by the executive officer (Senior Vice President, Vice President, Dean, or equivalent) of the individual’s main office or department. Each executive officer may designate one or more directly-reporting subordinates (Assistant Vice President, Associate or Assistant Dean, etc.) who may grant approvals on his or her behalf.

To request remote access, complete the Remote Access VPN Request Form (PDF), have it signed by the appropriate approver as described above, and return the scanned document to the address shown on the form. You will be notified by email when your access is ready; you will also receive a separate email with your Swivel PINsafe PIN if you don’t already have one.

Getting Started

WINDOWS

 The VPN works on Windows computers using Internet Explorer, Firefox, and Chrome. If you use Firefox or Chrome, you must have Java installed. The first time you log on to the VPN, you will be asked to install a small VPN helper software component called Network Connect.

  1. If you will be using Firefox or Chrome, make sure you have Java installed on your system by visiting Oracle’s Java verification page at http://www.java.com/en/download/installed.jsp. If you will be using Internet Explorer, you can skip this step.
  2. Enter the URL of the VPN into your browser’s address bar: vpn.newschool.edu
  3. Log in with your NetID, your password, and the one-time code derived from your Swivel PINsafe PIN (Swivel PINsafe instructions)
  4. The first time you log in to the VPN, you will be prompted to execute a Java applet (Firefox or Chrome) or Active X control (Internet Explorer) from Juniper Networks, Inc. Click “Yes” or “Run” to approve.
  5. The VPN helper program (Network Connect) will download and install. During the installation process, Windows may prompt you two or three times to allow the installer to make changes to your system; click “Yes” or “Run” or “Always” to approve.
  6. Once Network Connect has installed, it will automatically execute and establish the VPN. You will see a small icon in the system tray at the bottom right of your
    screen (https://www.juniper.net/techpubs/images/s017156.gif).

MAC

The VPN works on Mac computers using Firefox or Safari (OS X 10.9 and earlier). It will not work with Chrome, and it will not work with Safari on OS X 10.10 (Yosemite). You must have Java installed. The first time you log in to the VPN, you will be asked to install a small VPN helper software component called Network Connect.

Installation with Firefox is easy:

  1. Start Firefox and make sure you have Java installed on your system by visiting Oracle’s Java verification page at http://www.java.com/en/download/installed.jsp.
  2. Enter the URL of the VPN into your browser’s address bar: vpn.newschool.edu
  3. Log in with your NetID, your password, and the one-time code derived from your Swivel PINsafe PIN (Swivel PINsafe instructions)
  4. The first time you log in to the VPN, you will be prompted to execute a Java applet from Juniper Networks, Inc. (if you have never used it before, you may also be prompted to enable the Java plug-in). Click “Yes” or “Run” to approve.
  5. Once Network Connect has installed, it will automatically execute and establish the VPN. You will see a small icon in the dock (http://osx.wdfiles.com/local--files/icon:screen-shot-2011-07-28-at-10-15-39/Screen-shot-2011-07-28-at-10-15-39.png).

Safari’s Java support does not work the same way as Java support in other browsers, which complicates the installation of Network Connect. We recommend that you use Firefox because it’s easier, but if you really want to use Safari:

  1. Start Safari and make sure you have Java installed on your system by visiting Oracle’s Java verification page at http://www.java.com/en/download/installed.jsp.
  2. Enter the URL of the VPN into your browser’s address bar: vpn.newschool.edu
  3. Log in with your NetID, your password, and the one-time code derived from your Swivel PINsafe PIN (Swivel PINsafe instructions)
  4. The first time you log in to the VPN, you will be prompted to execute a Java applet from Juniper Networks, Inc. Click “Yes” or “Run” to approve. Installation will fail (this is “normal”).
  5. Go to Safari > Preferences > Security > Manage website settings…
  6. Click on “Java” and set the drop-down menu next to “vpn.newschool.edu” to “Allow Always” and “Run in Unsafe Mode” (you will have to select the menu twice to make both of these settings).
  7. Click “Done”.
  8. While still signed into the VPN, paste the following URL into the Safari address bar: https://vpn.newschool.edu/dana-cached/nc/NetworkConnect.dmg
  9. Save the file if prompted to do so (depending on your Safari settings, it may just automatically get saved in your “Downloads” folder).
  10. Locate and double-click the “NetworkConnect.dmg” file. If you receive an error that the package cannot be installed because it’s from an unidentified developer, go to System Preferences > Security & Privacy and click the “Anywhere” button under “Allow applications downloaded from:”. Then double-click the “NetworkConnect.dmg” file again.
  11. Double-click the “NetworkConnect.pkg” icon inside the .dmg file. The install wizard will appear; click “Continue”, then click “Install”, and once the installation completes, click “Close” to close the installer.
  12. Back in the VPN window in the browser, click the “Start” button to launch Network Connect and establish the VPN. You will see a small icon in the dock (http://osx.wdfiles.com/local--files/icon:screen-shot-2011-07-28-at-10-15-39/Screen-shot-2011-07-28-at-10-15-39.png).

Note: The VPN will not work with Safari on OS X 10.10 (Yosemite).

 USING THE VPN
Once you have installed Network Connect, using the VPN is easy:

  1. Enter the URL of the VPN into your browser’s address bar: vpn.newschool.edu
  2. Log in with your NetID, your password, and the one-time code derived from your Swivel PINsafe PIN (Swivel PINsafe instructions).
  3. Use your computer just as if it were connected directly to the New School network. All internal sites, including Banner and Argos, as well as network file shares, are available.
  4. When you are finished using the VPN, click the “Sign Out” button at the top left of the VPN window in the browser. This will terminate Network Connect and log you out of the VPN.

Do not close the VPN browser window prematurely; closing the window will sign you out of the VPN.

Help

IT Service Desk
55 W 13th Street, 7th Floor
8:30 a.m. - 5:30 p.m. (Mon. - Fri.)
212-229-5300 xHELP (4357)
itservicedesk@newschool.edu