Information Technology


The New School uses Swivel PINsafe as an added security measure to protect certain information resources such as the Remote Access VPN.

Note: This page describes the use of Swivel PINsafe in a web browser (the most common method). For the mobile device app, see this page.

Available To

  • Faculty
  • Staff


When you are enrolled to access an information resource that is protected by PINsafe, you will receive an email from IT Central (formerly Help Desk),, with the subject line “PINsafe Account Details.” In this email will be a 4-digit PIN that you will use as part of the login process to the secure resource. There is no need to register for PINsafe separately.


When you access a browser-based application protected by PINsafe, you will be presented with an image such as the one below (called a “Turing image"):


The bottom row of ten digits is called the “Security String.” The Security String is randomly generated each time you try to log in to the application, and is presented using a variety of different fonts and backgrounds. If you cannot read all the digits in the Security String, click on the “New Image” button or link to display another one.

To log in to a resource protected by PINsafe, enter your NetID and NetID password as you would for any other application. Depending on the application, the Turing image will appear on the same page, or will be displayed after you press ENTER or click “Login.” Once the Turing image appears, determine your One-Time Code (OTC) from the image by entering the digits from the Security String that correspond to the digits of your PIN. For example:



Enter the OTC in the blank provided on the web page, and press ENTER or click “Login.”


 The instructions above apply only to PINsafe-protected applications that display Turing images (generally, applications accessed via a web browser).

For logging into applications that cannot display a Turing image (generally, applications that are not accessed via a web browser), you must use a Swivel mobile application to generate the Security String; see these instructions.


To change your PIN to one that is easier to remember, or to reset your PIN if you have forgotten it, go to the Swivel User Portal at Enter your NetID and click “Submit,” and then choose “Change PIN” or “Reset PIN” from the menu on the left and follow the instructions.


IT Central
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8:00 am - 7:00pm (Friday)
9:00 am - 5:00pm (Saturday)
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email –
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