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Enhancements to the IT Helpdesk Service

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We are pleased to announce some enhancements to the Information Technology Helpdesk service. IT Helpdesk is your first point of contact when you need help from the IT Department. The Helpdesk answers questions and fixes problems directly and facilitates higher-level technology support if required. Issues with workstation hardware or software installation and operation, passwords and access, WiFi, etc. should be addressed to the Helpdesk.

During the first week of classes: January 27–31 we are setting up localized IT Helpdesk stations at 66 West 12th Street, 2 West 13th Street, and 6 East 16th Street. Helpdesk staff will be posted in the lobbies from 11:30 a.m. to 1:30 p.m. and 3:30 to 5:30 p.m. If you experience any IT problems next week, you can stop at one of these locations or visit our office (see below).

There are several ways to seek assistance. A member of the staff will respond promptly.

  • By Telephone: call 212.229.5300 x2828
  • By Email: send email to helpdesk@newschool.edu.
  • Online (NEW): submit your request for services at ithelp.newschool.edu.
  • In Person (ENHANCED): Come to the IT Helpdesk at 55 West 13th St., 7th floor. We are open for business Monday through Friday, 9 a.m. to 5 p.m. A valid faculty or staff New School ID, will give you entrance through the secure main door of the floor. 

Remember, you can check for technology service outages on the university’s website at www.newschool.edu/it. See the top right side of the page.

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