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IT Reorganization and Enhancements

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The Information Technology department has undergone a major reorganization to align our office with The New School’s strategic priorities, provide an enhanced level of service across the university, and become a valued partner to all New School constituents.

The department is now organized into four major areas:

  • edu Services – support for learning, instruction, scholarship, and research, which includes the IT Service Desk for desktop and mobile support; Learning Space Management for classrooms and computer labs, both on campus and virtual; and Events IT (formerly Media Services)
  • Enterprise Operations – management, design, planning, and security of major technology infrastructure; Integrated Communication Services, for telephone and data network services; and enterprise software administration, supporting a range of essential university services
  • Enterprise Applications – application development and support for university enterprise administrative systems, including Student Information System, HR System, Financial System, Advance, Brio/Hyperion, and Banner integrated applications
  • Office of the Senior Vice President for Information Technology and Chief Information Officer – IT Strategic planning, IT policies and compliance, Project Management, application performance, and IT-related finance, contracts, and facilities support

Important enhancements include the following:

  • IT Service Desk – a centralized, integrated IT Service Desk providing a single point of support for the entire university. Every request for IT assistance will be directed here to ensure consistent and timely service. We have created a new, easy-to-remember phone extension: HELP (x4357). A new email address, itservicedesk@newschool.edu, has also been introduced. All older support phone numbers and email will be forwarded to these new points of contact. In September 2014, we will move to a centralized location at 72 Fifth Avenue.
  • Relationship Managers – One relationship manager focuses on students, and another focuses on faculty and staff. Relationship managers are your direct IT contacts for questions, concerns, and comments that require more than communication with the Service Desk. They are your immediate escalation contacts for service issues and will reach out to you proactively to keep you informed. They are an open door to our department for all IT-related matters and can help you when you are not sure to whom to direct requests.
  • Project Management Office – an integrated team that will work with you to plan and implement large technology projects, ensuring that such initiatives are successful, on time, and on budget.
  • Consolidated Server and Network Area – All core IT infrastructure services have been consolidated to provide a seamless core technology operation to the whole university.
  • Web Application Development Group – a new unit to develop Internet applications quickly and support responsive Web applications.

We look forward to supporting the university effectively and acting as strategic partners to everyone at The New School.

Scheduled Downtime for Lab Printer Services Upgrades

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Please be advised that lab printing services will be suspended as we upgrade our facilities for the upcoming academic term.

  • Learning Spaces (Technology Labs) printers will be unavailable beginning August 16, 2014 while we install new hardware and implement upgrades to the printing system.
  • Learning Spaces (Technology Labs) printing services are scheduled to resume on August 19, 2014.

For additional information about our printers services, please visit the Printing (Labs & Classrooms) section of our website.

Print Credit Expires August 15

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Print points may be used through August 15th of the current academic year. After that, any remaining print points will expire. Print points are an allocation that does not translate into actual currency, but helps support more orderly printing and reduces waste. No refunds or credit are issued for unused print points.

You may review your print point credit balance or review the record of your printing transactions online. Login using your NetID username and password.

Student Orientation Events

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edu Services will be present at various new student orientation events to provide an overview of technology services and resources available throughout the New School.

Welcome Weekend

Thursday, August 14 through Sunday, August 19

We are excited to meet new incoming freshmen students! edu Services will be available to answer technology related questions, provide information on campus computing, and student discounts on computers and software. IT Service Desk representatives will be located at 6 East 16th Street, lower lobby, Thursday and Friday from 9:00 a.m. - 5:00 p.m.

New Student Orientation

Monday, August 19 through Friday, August 23

Divisional academic orientations will be taking place during Orientation Week. IT Service Desk representatives will be located at 6 East 16th Street, lower lobby, Monday - Friday 12:00 p.m.-5:00 p.m. to assist with campus computing, and provide an overview of IT services available to students.

edu Services Orientation Workshops

Monday, August 18, 2014 1:30 - 2:30 p.m., Thursday, August 21, 2014 10:30 - 11:30 a.m. and 3:30 - 4:30 p.m.

Are you interested in getting an in depth overview of the technology resources available on campus? There are many technology resources the New School has to offer. Please join edu Services at one of our orientation sessions! These workshops will take place at 55 West 13th Street, room 908. Each session is 30-45 min long and it focuses on reviewing the technology services available to students, including best practices and tips for successful workflow in the computer labs. 

Information Technology Distributed Service Desks

Monday, August 25, 2014 1:30 - 2:30 p.m., Friday, August 29, 2014 11:30 a.m.- 1:30 p.m. and 3:30 - 5:30 p.m.

Information Technology will have distributed Service Desks at three locations during the first week of classes. Please drop by one of our Service Desks with any questions on technology resources and services. We are excited to meet students, and provide our support! The distributed Service Desk will be located in the lobby areas at the 6 East 16th Street, 2 West 13th Street, and 66 West 12th Street buildings.

Selecting a Strong Password

infosecurityThe first step in password security is making sure that you follow good password selection practices. Hackers use special programs called password crackers to try to guess users' passwords. To defend against these tools, it's important to choose a strong password.

We recommend that you avoid choosing things that are easily discovered about you (for example, by looking at the pictures on your desk or reading your Facebook page) like names of relatives or pets, names of streets or towns where you've lived, names of schools you've attended, names of favorite sports teams, names of favorite musical groups, etc.

If you are having trouble picking a password that is easy to remember, here's one popular method for choosing a strong password that meets the above requirements and is easy to remember:

  1. Think of a line or two from a favorite song or a poem, and use the first letter of each word.
  2. Use numbers to replace a couple of letters: '1' looks like an 'I', '2' looks like a 'Z', '3' looks like a backward 'E', '4' looks like an uppercase 'A', '5' looks like an 'S', '6' looks like a lowercase 'b', '7' looks like an upside-down 'L', '9' looks like a lowercase 'g', and '0' looks like an 'O'.
  3. Add a punctuation character somewhere.

For example, let's use the statement, "I wish I were an Oscar Mayer wiener."

  1. In step 1 we use only the first letter of each word in the statement and get "IwIwaOMw".
  2. In Step 2, we can replace an 'I' with a '1' and the 'O' with a '0' to get "Iw1wa0Mw".
  3. Finally, in step 3, we add an exclamation point to get our final password, "Iw1wa0Mw!".

...and voila! You have your strong password.

To learn more about password protection, our Security Handbook features this information and more.

Deals on Apple Hardware

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Thinking about upgrading your personal computing hardware for the upcoming term? Be sure to take advantage of deals offered to New School Students, Faculty, and Staff, such as those offered by Apple.

To take advantage of this opportunity, go to the Apple Store via MyNewschool and get extra discounts on Mac devices, including recommended models for most academic programs.

Also take a moment to visit our Deals page to find out about this and other discounting deals offered to the New School community for a variety of technology hardware and software.

See our Deals page for deals on other hardware and software.

Summer Lab Hours

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The Edu Services’ Labs continue to remain open through July, but note that the open hours schedule is different from the open hours of operation maintained through the Fall and Spring terms. Please view the Lab Hours schedule and plan accordingly.

Please note that the Arnhold Hall Labs are closed Friday and Saturday July 4, 2014 and July 5, 2014.

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