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New Student Primer

Welcome to the New School! As a student here, you will have access to a range of technology facilities and services. To get you started, here is a quick primer over-viewing some of the core technology services provided.

Your NetID, a username such as “ParsJ123”, is your key to technology services at The New School. With your NetID you will be able to authenticate your access to a variety of information technology resources at The New School. If you do not know your username or password, Lookup Your Net ID at

MyNewSchool is the university’s web portal, specially customized for students, faculty and staff. Once you securely sign in with your NetID, read the latest news and announcements, find out about events, take care of your university business such as registering for classes, and access important forms, documents, and other electronic services.

New School Google Apps
New School Google Apps is a suite of web-based messaging and collaboration applications. Your New School Google Apps account provides you with the core applications, including: Mail, Calendar, Chat, Docs, Groups, and Sites.You can get started with New School Google Apps by logging in at

Single Sign-on
The New School uses single sign-on technology to make it possible for you to move between several commonly-used web-based applications, including MyNewSchool, Google Apps, and more, without having to re-enter your username and password. If you are unfamiliar with how this technology works, read this brief introduction.

Printing account
You may print in Labs and Classrooms using your NetID username and password, which is also your print account. Print points may be used through August 15th of the current academic year. After that, any remaining print points will expire. Print points are an allocation that does not translate into actual currency, but helps support more orderly printing and reduces waste. No refunds or credit are issued for unused print points.

IT Central
IT Central is a centralized, integrated IT service desk providing a single point of support for the entire university. They are your primary technology support providers. Every request for IT assistance is directed to this team to ensure consistent and timely service. Contact and location for IT Central information is available here.

IT Relationship Manager
The IT relationship manager is your direct IT contact for questions, concerns, and comments that require more than basic communication with our IT Central team. They are your immediate escalation contact for service issues and will reach out to you proactively to keep you informed. They are an open door to our department for all IT-related matters and can help you when you are not sure to whom to direct requests.

These are of course just some of the IT services available to you at The New School. Additional information about IT services is may be explored in this Student IT Quick Guide and on our website.

For content updates and helpful information about New School IT services, please also visit or subscribe to our blog.


What is

As you make your way around campus at orientation, you may hear the name IT Central. IT Central is your central point of contact for all things IT at The New School. This name refers both to a team of dedicated support specialists, as well as the ticketing system used to log, track, and report to you the resolution of your technology incidents and support cases. This system is available to you online at

In order to enter a ticket directly into the system, you will need your NetID username and password. If you do not know your NetID username and password, you can retrieve it online. With a direct login to, you can ‘Submit and IT Support Request’, review the status of any open tickets you may have, and review a history of your closed incidents and service requests.

If you do not have a NetID username and password, if you just need help finding your NetID and password, or if you just prefer to interact directly with a member of our IT Central team, support is available on a walk-in basis during our hours of operation, or by phone or email.

For content updates and helpful information about New School IT services, please visit or subscribe to our blog.

Set up your laptop

As you start the term, you may want to take a moment and setup your laptop in order to take advantage of some of the great features and tools available to you on your personal laptop. Below is an itemized list of features with links to instructional content to help guide your installation

‘newschool’ Wireless Network Connection
The entire Innovation Center is equipped for wireless access available to you personal laptop. Connecting to the wireless network is simple and requires you to authenticate only once per device and it will automatically join the network every time you come in range, without you having to do anything. Please see the linked instructions to connect your devices to the ‘newschool’ network.

Adobe Creative Cloud Subscription
The New School provides all students (enrolled in the current term) with subscriptions for the full Adobe Creative Cloud suite of applications. Adobe Creative Cloud subscriptions allow you to install Adobe Creative Cloud software on your personal computer. In order to access your subscription for Adobe Creative Cloud and download the software on your personal computer, login to MyNewSchool and select the ‘Services’ tab. In the Adobe channel you will find the links needed. For additional information, FAQ, and download instructions, see the Adobe Creative Cloud Subscriptions section of the IT website.

Microsoft Office Applications
Office 365 is a suite of web-based applications and services, as well as a portal to download and install the Microsoft Office applications on PCs, Macs, and tablets.You can get started using New School Office 365 by logging in at To login, your username will be your New School email address, including the ‘’ portion of the address. Your password will be the same password used for other New School services such as MyNewSchool and Canvas.

Wireless Printing in Campus Learning Spaces
The Innovation Center features two printers for general use: one B&W, the other color. These printers are available from all workstations in the Innovation Center and the drivers can also be installed on your personal laptop for wireless printing. Please see our instructions to install the printer drivers.

Wireless Scanning in the Innovation Center
The technology learning space also features 3 wireless scanners which can be operated directly from your laptop (with a driver installation now available for download). Please see our wireless scanning instructions.

Air Media Display Capability in Innovation Center Huddle Spaces
Through Air Media technology there are several large screen monitors and one projection screen where you can present your desktop screen to others directly from your laptop. Please see the instructions available onsite.

Free Symantec AntiVirus
The New School offers the latest version of Symantec Endpoint Protection as a free download. We recommend that you install anti-virus software on all your personally-owned computers, including Macs. To get the software, login to MyNewSchool and go to the “Services” tab. Look in the Information Technology channel under “Deals”. To participate, you will be asked to agree to a License Agreement, enter your secure NetID username and password, and download and install the software. This version of Symantec Anti-Virus is meant for personally-owned computers only.

If you have any question or require assistance with your setup, please contact IT Central at, or submit a support ticket online at

For content updates and helpful information about New School IT services, please visit or subscribe to our blog.

What is MyNewSchool?

MyNewSchool is the university’s web portal, specially customized for students, faculty, and staff. When you first log in to MyNewSchool with your NetID, you will see your ‘Dashboard’. This dashboard provides you with a host of features presented in tabular format at the top of the ‘Me’ page. There you will see your Courses, course links to Canvas, as well as time and location details. Additionally, you can view a snapshot of your current printing balance, financial aid status, a ‘Holds’ indicator, and grades for the previous term.

The ‘Me’ page also permits you to remove, reorganize, and add some additional content according to your personal preference. If at any time you would like to restore the content to its default arrangement/selection, simply click the refresh icon 🔃 in red at the top of the page. Then follow the prompt to reset your layout.

You might also notice a menu icon next to your profile picture. This is our ‘Apps Slider.’ When opened, this panel provides direct links to a variety of technology services and tools at The New School. MyNewSchool will serve as home base for access to all transaction-type interactions with administration, including course registration, payment, financial aid, holds, and access to your grades and transcripts.

For more information about MyNewSchool, please see our website content detailing the basics. You may login directly at

For content updates and helpful information about New School IT services, please visit or subscribe to our blog.

Follow Us on Social Media

In order to keep you informed about services and offerings, as well as provide your with tips, tricks, and relevant musings about technology at The New School and beyond, Information technology maintains several social media channels.

Under the name Jennifer Smith (the directory of Information Technology’s Project Management Office) we host a Facebook group called ‘New School IT’. Join our group and you can get regular updates about services and other relevant content.

We in IT think twitter is a great tool for keeping you all informed. With twitter we can keep the message light, and deliver meaningful information, in a deliberate and concise fashion. Follow us today.

While Instagram’s ability to share instructional content is limited, we believe it is an invaluable tool to let you know who we are, what we do, and what we value. Follow us on instagram to learn more about IT and the people behind our services.

Additionally, you can stay up to date on IT services when you subscribe to our blog, As a subscriber you will receive fresh content delivered to your inbox daily.

AWS Educate Partnership

AWS EducateThe New School has joined Amazon as a partner institution in their AWS Educate program. AWS Educate is Amazon's global, grants-based initiative that gives students and educators hands-on experience with AWS technology, cloud training resources, course content and collaboration forums.

With Amazon Web Services you can leverage a wide range of cloud-based technology solutions, including storage & content delivery, managed databases, networking tools, developer tools, management tools, security & identity management systems, analytics, game development, mobile services, application services, and more.

To apply for a grant you must first have a personal Amazon Web Services account. With you account you must agree to terms of service that exist between you and Amazon. While it is suggested that you register for an Amazon Web Services account using your New School email address, The New School does not manage of control your individual user account. Your Amazon Web Services account is a stand alone account that you create at Amazon.

With your Amazon Web Services account, you may purchase a range of cloud-based web services. Once you have an Amazon Web Services account, you may apply for a grant (issued on the basis of your affiliation with The New School). Once approved, you may apply this credit to your personal account, and charge Amazon Web Services against its balance.

See our step-by-step instructions, detailing how to create your AWS account, apply for an AWS Educate grant, and redeem your credit.

Adobe Tutors at the ULC

Need Adobe help? The University Learning Center is now providing Adobe tutoring for both undergraduate and graduate students. Whether you need help in Illustrator, Photoshop, InDesign, or another program, we can assist you.

Adobe Creative Suite tutoring sessions are available beginning February 22nd for students that need help with Illustrator, InDesign, Photoshop and other Adobe programs. Students are encouraged to bring their laptops so that tutors can help with Adobe tools for layout, typography, color, typeface, etc. Sessions are 30 minutes long and can be booked on Starfish; students may also try for a walk-in session.

If you are interested in scheduling an appointment, the below video provides some instruction about how to use the Starfis system

New search capability Google Drive

Light BulbFinding your New School Google Apps files from any device should be straighforward, but flexible enough to parse through the volumes of documents you may have stored on Google Drive. To help improve your experience on this front, Google has recently launched some enhanced Google Drive search capability to better help you find your file.

Some new ways to find your files:

  • You can now reduce the scope of your search results to a specific file type on Android, iOS, and the web.
  • You can now open an advanced search immediately available from the search box.
  • You can access more recent files or search Drive from the home screen using 3D Touch on iOS.
  • You can search Drive with the iOS search bar without even having to open the Drive app.

To get more specific results, you can now also do the following:

  • You can find shared files using the file owner's name or email address.
  • You can can also look for files based the date it was was modified, or specific words within the document.

Find these details and additional information about this enhanced search experience in Google Drive on Google Apps Updates blog. For more explicit step by step instructions on how to find items in Google Drive, see the Google Help site.

Search across Google Docs, Sheets, and Slides

GoogleWhen you are working in New School Google Docs, you are frequently working on multiple documents at once. Often the work you do requires you to use multiple file formats to serve a single project, e.g. Docs, Sheets, Slides. To better help you work with multiple file formats, Google has released a feature to make it easier to find your files and jump back and forth between your documents. Now, when you search from the Docs, Sheets, and Slides home views, your search results will display all three file types.

See the Google Apps Updates blog to learn more about this feature enhancement, or the Google Help Center to learn more about Docs, Sheets and Slides.

Organize Google Drive files more easily

Cloud UploadRecently, Google launched some new features in your New School Google Drive that will simplify that way you organize and rearrange your files and folders. When you review Search results in the 'Shared with me', 'Recent', or 'Starred' views in New School Google Drive, you will now see additional options in the toolbar at the top of your screen. If you do not already have a given file in 'My Drive', you will continue to be presented with the 'Add to My Drive' option.

To add the file to 'My Drive', just click that option and then drag it to whichever folder you like. Or, if the file is already among your 'My Drive' files, you will instead see an option to 'Move to'. This option will allow you to move that file to a different folder. Additionally, you can just drag and drop any files from your search results to any folder you like.

For additional information about this release, see the update on the Google Apps blog, or Google's Help Center for keyboard shortcuts for New School Google Drive.

Functions in Google Sheets in your preferred language

GlobeNew School students and faculty members come from all across the world, with a range of language preferences that reflect the spirit of diversity and help The New School to become a more global university for an increasingly globalized world. Recently, Google released new functionality in New School Google Apps that will allow any user whose preferred language is set to one of the 22 languages supported by Google to see functions in Google Sheets on the web and mobile in that preferred language.

If you have not used Sheets before, you will now see functions in your preferred language if that language is supported. If you already have Google Sheets and your preferred language is supported, you will be prompted to either keep your functions in English or to translate them into your preferred language. If you choose to have them translated, you can revert to English whenever you like by selecting 'Always use English function names' under 'Spreadsheet settings' in the File menu.

For more information about this release and instructions detailing how you can set your preferred language, visit Google's Help Center.

An Easy Way to Create a Strong Password

KeyWhen creating a password, avoid choosing things that are easily discovered about you, like names of relatives or pets, names of streets or towns where you've lived, names of schools you've attended, etc.

Here's a popular method for choosing a strong password and is easy to remember:

  1. Think of a line or two from a favorite song or a poem, and use the first letter of each word.
  2. Use numbers to replace a couple of letters: '1' looks like an 'I', '2' looks like a 'Z', '3' looks like a backward 'E', '4' looks like an uppercase 'A', '5' looks like an 'S', '6' looks like a lowercase 'b', '7' looks like an upside-down 'L', '9' looks like a lowercase 'g', and '0' looks like an 'O'.
  3. Add a punctuation character somewhere.

For example,

  1. In Step 1, "We're half way there, Whoooooa, livin' on a prayer" becomes "Whwtwloap".
  2. In Step 2, we can replace an 'I' with a '1' and the 'O' with a '0' to get "WhwtW10ap".
  3. Finally, in step 3, we add an exclamation point to get our final password, "WhwtW10ap!"

For this an other helpful tips about information security, please visit our Security Handbook.

New School IT on Instagram

CameraThe office of Information Technology at The New School now has an Instagram account NewSchool IT. Here you can graphics promoting simple tips, information, and highlights of The New School's various technology services. This account is part of our newly established social media presence, and we encourage you all to follow us, stay connected, and informed.

Learn more about Information Technology's social media presence on TechTalk, which features a variety of content, including contributions from our student blogger.

An Increase in Phishing Emails Sent from New School Addresses

Recently, The New School's Director of Information Security issued an email to the community addressing an increase in phishing emails being sent from New School email addresses.

Phishing is an identity theft scam that uses "spoofed" or fake emails and web sites to trick people into giving out personal information such as user names and passwords, credit card numbers, or social security numbers. The emails or web sites usually look official at first glance, which is what makes them so successful. Exclamation Point

To avoid phishing scams, we recommend that you:

  • Always be suspicious of e-mails asking for sensitive information.
  • Never respond to an email request for personal information.
  • Never click on the links in an email you suspect might be phishing.

If you think you've been the victim of a phishing email and given out an account name and password, credit card information, or other account information, contact IT Central at 212.229-5300 x4357.

If you did not have the opportunity to view this message, we recommend that you take a moment to review the full message. If you are interesting in learning more about protecting your personal information, please visit the Security Handbook section of our website, a resource developed by The New School's Director of Information Security. The Security Handbook is designed to help students, faculty, and staff understand the complexities of computer and information security.

Today is Safer Internet Day!

Today is Safer Internet Day! Safer Internet Day (SID) arrives in February of each year to promote safer and more responsible use of the internet. Starting as an initiative back in 2005, Safer Internet Day is celebrated in more than one hundred countries around the world. Each year Safer Internet Day raises awareness about a variety issues and chooses a topic reflecting current concerns. For Safer Internet Day 2016, the central topic is "Play your part for a better internet", asking us all to participate in making the internet a safer place.

To learn more about Safer Internet Day, you may refer to their website. The New School's Director of Information Security has also posted a document to help you address Information Security and Privacy at Home and at Work.

Clean Out Your Computer Day

FolderAn unofficial national holiday, observed on the second Monday in February, National Clean Out Your Computer Day is a day to take some time to provide care and upkeep on your computers. Over time, old files and unused applications on your computer can clog the memory and may slow down your computer. The second Monday in February, Clean Out Your Computer Day, is the day to spend time with your computer.

Some suggestions to help you organize your computer:

  • Take a moment to organize your files and arrange your folders
  • Upload old files to your New School Google Apps Drive (which features unlimited storage), and delete them from your computer's local drive
  • Delete junk files, duplicate files, and unused programs

Instruction detailing how to upload files and folders to your New School Google Drive are available on the Google support site.

A Message from the CIO for Spring 2016

The New School's Chief Information Officer, Anand Padmanabhan, recently issued a welcome message to students, faculty, and staff, detailing some exciting new service offerings available for the Spring 2016 term, including: our new TechTalk blog, updates to the MyNewSchool dashboard, participation in Amazon's AWS Educate program, and a new newcard photo portal. Excerpts from that communication are below:

Anand-Padmanabhan-photoI’d like to welcome you back to campus and let you know about some exciting new IT initiatives. We see ourselves as your partner in helping you achieve your goals by encouraging innovation, improving services, and offering excellent support to help you succeed. We will continue to work with faculty, students, and staff to meet your needs and improve our services.

I’d also like to remind you that my door is always open. If you have a question, a concern, or feedback about IT, I invite you to send me an email at

See the full email message online, with additional details about the new services available for Spring 2016.

AWS Educate Coming March 1

AWS EducateThe New School has joined Amazon as a partner institution in their AWS Educate program. AWS Educate is Amazon's global, grants-based initiative that gives students and educators hands-on experience with AWS technology, cloud training resources, course content and collaboration forums.

We are finalizing the details and will have our partnership in place by March 1, 2016. We look forward to rolling out this exciting new service. Stay tuned for more information.

'NewSchool IT' Facebook Group

laptop03The office of Information Technology at The New School now has a Facebook group called NewSchool IT. Here you can find tips, information, and highlights of The New School's various technology services. This group is part of our newly established social media presence, and we encourage you all to join and stay connected.

NewSchool IT on Twitter

Did you know that the office of Information Technology at The New School has a new twitter account? You can check us out at for various tips and highlights of The New School's various technology services. We will be posted regularly, so be sure to follow our handle @NewSchoolIT.

TechTalk Blog Launches Today

TechTalk,, sponsored by Information Technology, is a new blog which will cover a range of content areas relevant to everyone at The New School. TechTalk will also feature contributions from our student blogger, bringing a fresh perspective, and highlighting practical technology solutions. With fresh, timely content about technology tools and resources available to you at The New School, TechTalk will help guide you through a successful term. We are excited to launch this new blog, and hope you will visit it time and time again.

Select Your email Alias

LaptopSmall08Did you know you can create an email alias to use as an alternative to the NetID email address assigned to you as a student? When you select an alias, your NetID address ( will continue to be a valid, but the alias you select allows you to make your email address more personable or memorable. Note however that when you select an alias, your NetID will continue to be your username to log into all New School services.

Email alias selections are first-come, first-served. If your alias of choice is already taken consider using a number or a nickname to make it unique. You may only pick an email alias once, so think carefully before submitting your selection. Since The New School offers email in perpetuity for alumni, you will have this alias address for the life of your account. Instructions on how to create your own alias are available in the Google Apps section of our website.

Today is Data Privacy Day

Today, January 28, 2016, the United States, Canada, and more than 40 countries will celebrate Data Privacy Day 2016. Designed to raise awareness about privacy as a right and as a responsibility in our digitally dependent and highly networked world, Data Privacy Day highlights the actions that corporations, governments, nonprofits, educators and individuals can take to protect the privacy of personal information.

Identity theft continues to be one of the fastest growing crimes in the United States. As such, information security and privacy are increasingly important in our personal lives. Identity theft varies widely, and can include financial identity theft (checking and/or credit card fraud), criminal identity theft, governmental identity theft, and medical identity theft.

In a study about Facebook usage by a Columbia University scientist, every single participant in the study was found to be sharing something they had intended to keep private. So, how private is your data?

The New School’s Director of Information Security has published a Security Handbook on the IT website to help guide you, to help you protect your personal data. This resource highlights some simple steps you can take to ensure that your personal information is safe and secure.

Get to know the lab spaces

If you are new to The New School, or have yet to fully explore all of the technology resources available to you, you may want to take a moment to discover the core Learning Space Labs around campus, equipped to serve your technology needs. The below list of Technology Labs details locations and some site-specific technology tools, services, and features.

Arnhold Hall Labs; 55 West 13th St
The Arnhold Hall lab provides a range of technology facilities including advanced video, audio, web & print design, 2D & 3D modeling & animation software, research & statistics programs, and MS Office Additional you will find a filly equipped AV recording studio with microphones and lighting gear onsite, with private editing suites, and an Equipment Center nearby on the 9th floor. Specialty scanners (over-sized, slide, film, & drum) are also available for use.

East 16th; 6 East 16th St
The East 16th Street Technology facilities are available on various floors throughout the building. There you will find technology workstations integrated with drafting tables, hands-on computer and presentation classrooms, plotting, color printing, and over-sized scanners. You may take special note of the Innovation Center on teh 6th floor where you will find a variety of unique services and technology capabilities, such as wireless scanning/printing, laptop checkout, huddle spaces with AirMedia display, and more, making it one of the most technologically progressive collaboration spaces on campus.

The University Center; 63 Fifth Ave.
This University Center features four computing classrooms in the basement level (C1). Additionally, the Library (6th fl.) has laptops available for checkout. For printing, please visit room 432 at University Center; in addition, the 5th floor at University Center has wireless printing capabilities.

For more information, you may visit the Lab Locations page, or stop by any of these facilities and make inquiry with our helpful onsite staff.

IT Distributed Desk for Week One of Classes

For the first week of classes Information Technology will be present at IT Distributed Desks around campus. Stop by any of these distributed desks for help, and learn more about the technology resources available at the New School. We are here to help!

Dates: 1/25/16 (Monday) - 1/29/16 (Friday)
Locations: University Center Lobby, 66 West 12th Street Lobby, and 2 West 13th Street Lobby
Times: 11:30 a.m. - 1:00 p.m., and 3:00 p.m. - 5:00 p.m.

See the campus map for location specifics and directions. Bring your laptop and/or mobile device(s) and we will help you setup your technology take advantage of the many great technology offerings available to you as a student at The New School.