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Improvements to Banner Self Service

As part of a multi-phased initiative to improve MyNewSchool and Banner, on Thursday, October 16 when you select any Banner self-service link in MyNewSchool, you will see a cleaner look and enhanced way to access your class, work, and personal information.

In addition to this new look there are some enhancements designed for faculty and advisors. These include a new interface to enter grades and for advisors to access student information. We are also working with the Registrar's Office to introduce a new attendance tracking service that will be available in the near future.

Finally, there are some new pages that will be accessible for all those people who use the Banner administrative system to manage the details about the Course Catalog and Class Schedules.

These are just a few steps towards providing the The New School community with improved access to information and services. We are also pleased to let you know that a whole new MyNewSchool is in the works and we look forward to sharing a preview with you in the coming weeks.

Name the New IT Service Desk


You have heard of “Geek Squad” (Best Buy) and “Genius Bar” (Apple). If you come up with the best name for our new IT Service Desk, an iPad mini is yours!

Entry closes on October 16, 2014. The new name and winner of the contest will be announced on Friday, October 24, 2014 during the IT Service Desk Open House. ENTER CONTEST HERE (Note: if you have already entered the contest, you do not need to resubmit your entry.)

The new IT Service Desk will be the only place you have to go to get support for all of your technology needs. Staff will help you with any technology problem in a classroom, office, or conference rooms; Banner, printing, wireless, password... the list goes on and on.

In addition to Level 1 and Level 2 technicians who are available to serve and assist you on a walk-in basis, our Relationship Managers are are also available to consult with you and build long-lasting partnerships with students, faculty, and staff. All IT Service Desk staff are committed to fulfill the promise in our tagline, “Making IT Easy for You!”

The IT Service Desk is conveniently located at the “center” of our university at 72 Fifth Ave. (lower level), easily accessible from University Center, Parsons, East 16th and West 12th and 13th street locations.

IT Reorganization and Enhancements

The Information Technology department has undergone a major reorganization to align our office with The New School’s strategic priorities, provide an enhanced level of service across the university, and become a valued partner to all New School constituents.

The department is now organized into four major areas:

  • edu Services – support for learning, instruction, scholarship, and research, which includes the IT Service Desk for desktop and mobile support; Learning Space Management for classrooms and computer labs, both on campus and virtual; and Events IT (formerly Media Services)
  • Enterprise Operations – management, design, planning, and security of major technology infrastructure; Integrated Communication Services, for telephone and data network services; and enterprise software administration, supporting a range of essential university services
  • Enterprise Applications – application development and support for university enterprise administrative systems, including Student Information System, HR System, Financial System, Advance, Brio/Hyperion, and Banner integrated applications
  • Office of the Senior Vice President for Information Technology and Chief Information Officer – IT Strategic planning, IT policies and compliance, Project Management, application performance, and IT-related finance, contracts, and facilities support

Important enhancements include the following:

  • IT Service Desk – a centralized, integrated IT Service Desk providing a single point of support for the entire university. Every request for IT assistance will be directed here to ensure consistent and timely service. We have created a new, easy-to-remember phone extension: HELP (x4357). A new email address,, has also been introduced. All older support phone numbers and email will be forwarded to these new points of contact. In September 2014, we will move to a centralized location at 72 Fifth Avenue.
  • Relationship Managers – One relationship manager focuses on students, and another focuses on faculty and staff. Relationship managers are your direct IT contacts for questions, concerns, and comments that require more than communication with the Service Desk. They are your immediate escalation contacts for service issues and will reach out to you proactively to keep you informed. They are an open door to our department for all IT-related matters and can help you when you are not sure to whom to direct requests.
  • Project Management Office – an integrated team that will work with you to plan and implement large technology projects, ensuring that such initiatives are successful, on time, and on budget.
  • Consolidated Server and Network Area – All core IT infrastructure services have been consolidated to provide a seamless core technology operation to the whole university.
  • Web Application Development Group – a new unit to develop Internet applications quickly and support responsive Web applications.

We look forward to supporting the university effectively and acting as strategic partners to everyone at The New School.

Scheduled Downtime for Lab Printer Services Upgrades

Please be advised that lab printing services will be suspended as we upgrade our facilities for the upcoming academic term.

  • Learning Spaces (Technology Labs) printers will be unavailable beginning August 16, 2014 while we install new hardware and implement upgrades to the printing system.
  • Learning Spaces (Technology Labs) printing services are scheduled to resume on August 19, 2014.

For additional information about our printers services, please visit the Printing (Labs & Classrooms) section of our website.

Print Credit Expires August 15

Print points may be used through August 15th of the current academic year. After that, any remaining print points will expire. Print points are an allocation that does not translate into actual currency, but helps support more orderly printing and reduces waste. No refunds or credit are issued for unused print points.

You may review your print point credit balance or review the record of your printing transactions online. Login using your NetID username and password.

Student Orientation Events

edu Services will be present at various new student orientation events to provide an overview of technology services and resources available throughout the New School.

Welcome Weekend

Thursday, August 14 through Sunday, August 19

We are excited to meet new incoming freshmen students! edu Services will be available to answer technology related questions, provide information on campus computing, and student discounts on computers and software. IT Service Desk representatives will be located at 6 East 16th Street, lower lobby, Thursday and Friday from 9:00 a.m. - 5:00 p.m.

New Student Orientation

Monday, August 19 through Friday, August 23

Divisional academic orientations will be taking place during Orientation Week. IT Service Desk representatives will be located at 6 East 16th Street, lower lobby, Monday - Friday 12:00 p.m.-5:00 p.m. to assist with campus computing, and provide an overview of IT services available to students.

edu Services Orientation Workshops

Monday, August 18, 2014 1:30 - 2:30 p.m., Thursday, August 21, 2014 10:30 - 11:30 a.m. and 3:30 - 4:30 p.m.

Are you interested in getting an in depth overview of the technology resources available on campus? There are many technology resources the New School has to offer. Please join edu Services at one of our orientation sessions! These workshops will take place at 55 West 13th Street, room 908. Each session is 30-45 min long and it focuses on reviewing the technology services available to students, including best practices and tips for successful workflow in the computer labs. 

Information Technology Distributed Service Desks

Monday, August 25, 2014 1:30 - 2:30 p.m., Friday, August 29, 2014 11:30 a.m.- 1:30 p.m. and 3:30 - 5:30 p.m.

Information Technology will have distributed Service Desks at three locations during the first week of classes. Please drop by one of our Service Desks with any questions on technology resources and services. We are excited to meet students, and provide our support! The distributed Service Desk will be located in the lobby areas at the 6 East 16th Street, 2 West 13th Street, and 66 West 12th Street buildings.

Selecting a Strong Password

infosecurityThe first step in password security is making sure that you follow good password selection practices. Hackers use special programs called password crackers to try to guess users' passwords. To defend against these tools, it's important to choose a strong password.

We recommend that you avoid choosing things that are easily discovered about you (for example, by looking at the pictures on your desk or reading your Facebook page) like names of relatives or pets, names of streets or towns where you've lived, names of schools you've attended, names of favorite sports teams, names of favorite musical groups, etc.

If you are having trouble picking a password that is easy to remember, here's one popular method for choosing a strong password that meets the above requirements and is easy to remember:

  1. Think of a line or two from a favorite song or a poem, and use the first letter of each word.
  2. Use numbers to replace a couple of letters: '1' looks like an 'I', '2' looks like a 'Z', '3' looks like a backward 'E', '4' looks like an uppercase 'A', '5' looks like an 'S', '6' looks like a lowercase 'b', '7' looks like an upside-down 'L', '9' looks like a lowercase 'g', and '0' looks like an 'O'.
  3. Add a punctuation character somewhere.

For example, let's use the statement, "I wish I were an Oscar Mayer wiener."

  1. In step 1 we use only the first letter of each word in the statement and get "IwIwaOMw".
  2. In Step 2, we can replace an 'I' with a '1' and the 'O' with a '0' to get "Iw1wa0Mw".
  3. Finally, in step 3, we add an exclamation point to get our final password, "Iw1wa0Mw!".

...and voila! You have your strong password.

To learn more about password protection, our Security Handbook features this information and more.

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