Frequently Asked Questions

How do I download the software?
You can download your Home-Use subscription through your MyNewSchool account. See the Download Instructions for details.

Should administrators and faculty use their individual license for Home-Use Adobe Creative Cloud to install Adobe software on university computers?

No. To have Adobe Creative Cloud applications installed on a university office computer, please contact the IT Service Desk (formerly Help Desk) at 212.229.5300 HELP (x4357), or by email at itservicedesk@newschool.edu.

How much storage do I have in the Home-Use Adobe Creative Cloud?
Everyone will have 2G of storage in the cloud.

On how many devices may I install my Adobe Creative Cloud application)s)?
Your home use subscription allows you to download and install your Adobe application(s) on up to two devices.

How do I access my Creative Cloud files?
Login to the Creative Cloud website creative.adobe.com using your Adobe ID information and click on the “Files” tab.

Is it possible for me to suspend my personal Adobe Cloud account?
No, Adobe does not have this option available.

I have already purchased a Home-Use Adobe Creative Cloud subscription, how can I return it and keep my files?
This varies based on your method of purchase.

  • Retail Purchase: Cancellations are based on the purchased plan; please reach out to your retailer to learn how you can cancel your subscription.
  • Adobe Online Store: Contact Adobe support, www.adobe.com/in/company/contact.html. Inform Adobe that you are canceling your subscription because the university is making a volume license account available to you.
  • Retaining Files: Users can just copy the entire contents of their creative cloud to a local drive. These files can be uploaded to your new cloud space.

Can New School Restricted or Confidential information be stored in the Adobe cloud?
The cloud-based storage included with Adobe Creative Cloud is NOT appropriate for storing New School Restricted or Confidential information of any kind. In particular, student education records and personally identifiable information about employees, students, or alumni must never be stored in the Adobe cloud.

For more information, see General Controls for Handling Sensitive Information.

For how long is the redemption code valid?
Once you have been given your redemption code/product key, you have 31 days of access to your download. After that time, you will no longer be able to download the Adobe software.

Is Adobe Creative Cloud available to graduating students?
Graduating students can access and use Adobe creative cloud subscription for up to one year after graduation. To take advantage of this offering, 2014 graduating students must register between August 23, 2014 and may use the software for up to one year following registration and receipt of the redemption code.