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Human Resources > Customer Service Training for Student Employees, 2012
Customer Service Training for Student Employees, 2012
This training is developed especially for student workers who serve in front line positions throughout the university. Providing excellent customer service is a core value of this institution. This workshop helps participants deliver outstanding customer service to both external and internal customers. Basic customer service requirements include a solid understanding of spoken and written communication, the ability to listen to and understand a customer's request, problem-solving skills, and professionalism. Advanced customer service requirements include flexibility, leadership, task orientation, proactiveness, an understanding of how body language and tone affect interactions, a strong work ethic, and a desire to advance the university’s mission. Participants explore challenges, discuss related issues in communication, and provide creative tips for better service.
79 Fifth Avenue
, Room 1828
Seating Availability is limited. RSVP to Mary Grueser at GrueserM@newschool.edu.