The Mission of the New School Mail Services Department is to provide all faculty, staff, and students with cost-effective, accurate, expedient receipt, processing, and distribution of all mail and parcels, exceeding customer expectations while adhering to the policies and procedures of the United States Postal Service.
The Mail Services Department, located on the lower level of the 55 West 13th Street building, is the center of mail communication at The New School. The department is open Monday through Friday, 9:00 a.m. to 5:00 p.m. Mail Services' general contact number is 212.229.5301, and the fax number is 212.229.5984.
Mail Services delivers mail to the various campus locations twice daily between the hours of 10:30 a.m. and 2:30 p.m. Mail Services records and dispatches all overnight express mail (FedEx, UPS, DHL, USPS Express, etc.) via each mail run. Large boxes and packages are dispatched to facilities for delivery.
All outgoing and interoffice mail should be prepared and ready for pickup by the designated time outlined in the Schedule of Mail Delivery and Pickup Times. For prompt processing of outgoing mail, please provide a valid Index or FOAP number with your mail.
Important: Please separate first-class, international, and interoffice mail to expedite processing.
For answers to commonly asked questions, please visit the
All first-class mail received in Mail Services by 4:30 p.m. is processed and delivered to the United States Postal Service the same day.
For prompt processing, you must provide a valid Index or Worktag with your mail. Mail Services will not pick up or process any mail without a Worktag.
First-class, international, and interoffice mail must be separated by a rubber bank or clip for faster processing.
The Postal Service requires all mailers to follow certain addressing guidelines that allow the efficient processing of letter-size mail.
Example of correct addressing format:
All mail must have a complete delivery address, a valid ZIP code, and a return address.
The ZIP code is the last item in the delivery address. It is extremely important and must be included. If you need the ZIP code for a specific address, you can use the
Zip Code Lookup tool on the U.S. Postal Service (USPS) website.
Use the following guidelines to prepare your mail:
All letter-size international mail is sent through the USPS. Please call Mail Services for information on other international mail services such as Express Mail International Service, Parcel Post. It is very important for your department to have all International mail addressed correctly.
Charges for these services are in addition to the postage.
Provides proof of mailing at time of mailing and the date and time of delivery or attempted delivery. Return Receipt can be added to confirm
coverage against loss or damage.
Fee based on value
of item(s). Return
Receipt can be added to confirm delivery.
Provides maximum security. Includes proof of mailing at time of mailing and
the date and time of delivery or attempted delivery. Insurance can be added. Fee based on value of item(s). Return
Receipt can be added to confirm delivery.
Provides the date and time of delivery or attempted delivery. Free with
Provides the date and time of delivery or attempted delivery and the name of
the person who signed for the item(s). You can request a printed copy of the
Provides a postcard or electronic notification with the date of delivery and
Confirms that only a
specified person, or authorized agent, will receive a piece of mail. This service is available
only if you also purchase Certified Mail, Insured Mail, Signature Confirmation,
or Registered Mail.
Business Reply Mail (BRM) allows you to receive First-Class mail back from the addressee by paying postage only on the returned mail. For example, if you mail 2,000 pieces and only receive 600 responses, you only pay postage for the 600 returned pieces. This is an option to consider instead of putting postage stamps on envelopes and losing postage on the pieces not returned.
BRM requires a permit from the USPS with an annual fee of $150.00. The BRE (Business Reply Envelope) or BRC (Business Reply Card) must conform to specific BRM design formatting to qualify, including the unique ZIP+4 code assigned by the USPS for our address. Although issued for the same address, BRE and BRC's have different ZIP+4 codes.
There are three BRM payment options.
Please see page 37 of the
price list document (PDF) for current payment options.
For additional information on BRM or QBRM mail piece design, please contact Cecil Eversley, Mail Services manager, at extension 5302.
Please Note: ZIP+4 bar code has 52 bars; a delivery point bar code (DPBC) has 62 bars.
Only authorized publishers and registered news agents may mail publications at Periodicals rates. The New School is authorized by the USPS to mail Periodicals (bulletins) at the nonprofit rate under Permit #382-140. The New School's Periodicals are Subscriber issues (not requester) and receive the lower nonprofit rate.
In an unbound publication, the identification statement must be shown conspicuously on one of the first five pages, or if the location of the editorial page is shown in the table of contents on the front page of the publication, it must appear in the masthead on the editorial page.
In a bound publication (one secured with two or more staples, spiral binding, glue, stitching, or other permanent fastening), the identification statement must be shown conspicuously on one of the last three editorial pages inside the back cover.
An identification statement, in an easily read type, must be included in all copies of publications, authorized Periodicals mailing privileges and in all copies mailed pending approval of Periodicals mailing privileges.
Federal Express (FedEx) is the preferred private overnight courier for The New School.
Using the New School campus Web-based account, Mail Services is able to provide departments with FedEx access. This system enables users to create shipping labels from their computer.
Mail services will process requests and email the requestor when the account is established.
The United States Postal Service offers Express Mail Service, featuring overnight delivery to mailboxes and P.O. boxes. A FOAP will be necessary for postage costs.
International overnight is limited to selected countries. All other countries are two or more business days. Please call Mail Services for further information.
The Mail Services Department periodically evaluates and monitors private overnight couriers (UPS, DHL, FedEx, etc.) for quality service and rates. Contracts are negotiated on the basis of our volume and the service we require. All couriers offer a wide variety of services. For the most current information, please contact Mail Services at 212.229.5301.
To track an overnight letter or package, call Mail Services. We have computerized tracking capabilities for most couriers with immediate response.
To track package at FedEx, visit FedEx tracking; to track a package at UPS, visit UPS tracking.
The university currently uses Chick Chack Messenger, Inc. for its messenger needs. Normal Service is within two hours. For the most current rates, please call 212.244.8577.
To request services, call Chick Chack Messenger, Inc. at 212.244.8577 and provide them with the following:
Additional charges may apply.
contact Mail Services at 212.229.5301 or visit usps.com for information on
Finance and Business
80 Fifth Avenue, 4th floor (
New York, NY 10011
Mail Services55 West 13th Street, LLNew York, NY 10011Phone: 212.229.5301Ext. 4645 or 4612
Monday-Friday 9 a.m. to 5:30 p.m.
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