Reaching Us --- Hours: Monday - Friday 8:30am to 5:30pm.
Telephone: 229-5300 x.2828
If you are connected to voice mail during working hours, leave a message. You will be contacted as soon as someone is free. During off-hours and weekends, your call will be returned on the next working day.
Email: helpdesk@newschool.edu
You can also report your problem through email.
Always include your name, phone number, when you can be reached and a brief description of the problem.

How you can help us help you:
All calls are logged in a database for tracking and reference. The Help Desk will first try to solve your problem over the phone. Be prepared to answer some questions and follow some trouble-shooting instructions.
Examples of questions we will ask:
  • What kind of computer are you working from? PC, Mac, or Windows NT, 2000, XP?
  • If you are having a printing problem, what model printer were you attempting to print to?
  • What is your login ID and context?
  • Are you attempting to print to a printer directly connected to your computer or through the network?
  • What program were you in when you experienced the error? What were you attempting to do?
  • If you are experiencing a problem with a monitor or hardware, what model is it?

Allowing the Help Desk personnel to login to your account can assist with solving the problem. If further assistance is needed, the problem will be assigned to a technical support specialist or a network manager. Problems are attended to in the order received. Do not report a problem to a support staff member directly. This will only delay the process. All calls must be reported to the Help Desk before a staff member can begin working on it.

In most cases, the person experiencing the problem should report problem. If you cannot provide the following information, the HelpDesk may need to speak directly to the person experiencing the problem befrore proceeding:

  • Be familiar with the problem.
  • Be able to login as that person.
  • Be prepared to trouble-shoot the problem with the Help Desk staff.