Q: What is the name of the New School wireless network?
A: newschoolnet. You will see newschoolnet listed when you view wireless networks on your laptop.
Back to top

Q: How do I login?
A: When you launch your browser and try to go to the Internet, your browser will redirect you to a page that will instruct you to login. To login to "newschoolnet" you need to know your NetID username and password. Your password should be kept secret. Do not ever write it down or share it with anyone.

1. If your device is running a Microsoft Windows or Macintosh OS X operating system you will also need to have the Safe•Connect policy key installed and running. Microsoft Windows computers will additionally be required to have anti-virus software installed and up-to-date.
2. It is critical that you have only one anti-virus program installed on your computer. Having multiple anti-virus programs installed may result in false readings and prevent you from using the network services.
3. Linux machines and mobile devices do not need a Safe•Connect policy key, but will still be required to authenticate.

Q: What is Safe•Connect and why is it being used?
A: Safe•Connect is a network access control technology. Safe•Connect will require users to login with a NetID username and password to connect to the "newschoolnet" wireless network. When you login, the system records which network address you were assigned and how long you used it. You are responsible for all acts performed using your account, so don't share your NetID username and password with anyone. If you are concerned that someone may be able to use your account, change your password immediately.
Back to top

Q: Why do I need to login with Safe•Connect?
A: Prior to login, wireless hot spots were entirely open -- to the university community and the general public alike -- posing security and virus risks and taking up your bandwidth, too.
Back to top

Q: How do I install the Safe•Connect policy key?
A: When you launch a browser you will be prompted to install of the Safe•Connect Policy Key.
Back to top

Q: Which anti-virus software can I use on my my Microsoft Windows computer?
A: Safe•Connect recognizes many anti-virus programs and is not limited to the products that The NewSchool provides. Recognized anti-virus programs include:

The New School offers Symantec Anti-Virus Corporate Edition free to credit-seeking students, faculty and staff! This software entitles you to free updates for as long as you are enrolled at or affiliated with The New School. To get the software, login to MyNewSchool and look in the Academic Technology channel under the "Student", "Faculty" or "Employee" tab.
Back to top

Q: What if my system is not up-to-date?
A: If your system has been determined not to be up-to-date, a web browser will open and you will be warned of non-compliance and how to solve the problem. If you require assistance in updating your computer, please call the Help Desk at 212-229-5300 x2828 or helpdesk@newschool.edu.
Back to top

Q: Who has access to newschoolnet?
A: Credit and degree-seeking students, faculty, staff and alumni can login to newschoolnet using their NetID username and password. This service is not available to non-credit and continuing education students.
Back to top

Q: How fast is my New School wireless connection?
A: All locations support 802.11n wireless standard.
Back to top

Q: Which web browsers can I use?
A: Based on on campus tests, all browsers in all operating systems work. Tested browsers include Internet Explorer, Firefox, Chrome, Opera, and Safari. If you use a Mac, Firefox and Opera seem slightly smoother. When using Internet Explorer on a Mac, the security certificate appears to install okay, but you are prompted for it at every login regardless.
Back to top

Q: Can I have access to lab printing through the newschoolnet wireless network?
A: Yes, you can download and install the required software in the Academic Technology channel in MyNewSchool. You can also find more information at this link http://www.newschool.edu/at/network/wirelessprint/
Back to top