Academic Technology Help Faq Accounts
Q: What if I do not know my NetID username or password?
A: Go to Look up your NetID or Reset your Password.
For your convenience, the "Look up your NetID or Reset your Password"
link is available at the various NetID login pages: MyNewSchool,
Webmail and Wireless.
If that does not work, phone the Help Desk at 212-229-2828 between 8:30-5:30, Monday-Friday, or email helpdesk@newschool.edu.
Students, you will be asked to provide your New School ID number, Full
Name and School / Division. Employees and faculty, you will be asked to
provide your New School ID, Full Name and Department.
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Q: What if I forgot my password?
A: It's easy! Go to Look up your NetID or Reset your Password.
Q: Does my password expire?
A: Yes, every 180 days, for everyone other than Non-Credit/Continuing
Education students, whose passwords do not expire. You are prompted (in
MyNewSchool or Webmail) to change it when it is time. If you miss the
prompts to change your password, you can always reset your password
again at the Look up your NetID or Reset your Password link.
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Q: How do I login?
A: Enter your NetID username and password. NetID, also known as
"Groupwise NetID", is your key to technology services at The New
School. If you still are unable to login, use the link to Look up your NetID or Reset your Password.
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Q: Does the account expire when I graduate or leave The New School?
A: Yes. For your convenience, this happens only after you as a student
1. graduate or 2. do not register and do not properly document a leave
of absence. So you have plenty of time to transition to other services,
accounts are cleared only once a year, in September or October, for the
previous academic year. After notice by email and announcement, the
NetID account is first disabled, and then the account and its related
files and data are deleted. Graduates may have Alumni Email accounts
created for them, which also can be used to go Wireless on campus. See Alumni Email. Employee and faculty accounts are disabled and then deleted when employment ends.
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Q: What's Webmail?
A: Webmail, also known as "Groupwise", is your personal university email. It also has appointment and calendar functions. Webmail services are available by logging into MyNewSchool, the "single sign-on" online portal. Webmail is also available direct at http://webmail.newschool.edu. Use your NetID username and password to log in.
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Q: Can I use the AOL browser?
A: Likely not. AOL browser in particular does not work well. If you experience problems, simply use a different browser.
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Q: How do I forward my Webmail to another email account?
A: Make a Rule.
From the Groupwise interface http://webmail.newschool.edu,
- Log into your email account using your NetID.
- Click "Options" at the top right corner of the screen. This will open the Options window.
- Click the "Rules" tab, then from the "Type" drop-down menu select "Forward" and click "Create".
- Type a descriptive name for the new rule, such as "Send to Hotmail".
If you want ALL of your email to be forwarded to a different email
account, you do not need to Define Optional Conditions.
- From the "Define Action" area in the "To:" box, type the email
address you would like to forward your Groupwise mail to. Click "Save".
You will be brought back to the Options window.
- To activate the status of this new rule, click "Save" from the Options window.
You will receive your Groupwise email in Groupwise as well as your
other email account. NOTE: To stop the rule, uncheck the rule from this
menu, or delete it entirely.
If you set a rule that, for any reason, burdens The New School email
system, your Webmail account may be temporarily disabled. When you
redirect email to another address such as AOL, Yahoo or Hotmail, be
careful your settings allow your Webmail to be received in your Inbox,
so you don't miss anything.
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Q: Does the account expire when I graduate or leave The New School?
A: No. Your Alvin access remains so you can access course records and
transcripts as applicable. However, your MyNewSchool account will not
remain, so you will have to access Alvin at http://alvin.newschool.edu.
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Q: How do I upload files?
A: The site is secure, so you need to use an SFTP (Secure File Transfer
Protocol) client or SSH (Secure Shell Handler) client to transfer files
to your WebSpace. You login to server name: webspace.newschool.edu
using your NetID username and password. Upload files into the
/public_html/ folder. Then, they will be viewable on the Web.
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Q: How much data may I store on the server?
A: Up to 100MB, the hard quota.
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Q: Are my files backed up?
A: No. There is no backup of the WebSpace server. Always back up your
own files, as you would working in The Labs. The New School is not
responsible for missing or damaged files.
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Q: Is there help for Alumni Email problems?
A: See the Office of Alumni Relations web site's Alumni Email FAQ.
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Q: What do I do when I am trying to use an application and it prompts for a login?
A: Enter the username "newschool", no password. This is the standard
username and password combination in the Labs. For example: Enter
"newschool", no password when a classroom workstation is prompting for
a login (see above). Enter "newschool", no password when accessing
fonts in Font Reserve and Universal Type Client or launching the Flash Remote Component Add-On.
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Q: How are print accounts set up and maintained?
A: Print accounts are auto-generated for degree students, faculty and
employees, along with all other NetID services. As with color printing,
black-and-white printing in the Academic Technology labs is now
regulated by NetID. This allows for more orderly printing, helps
provide quality service, and saves paper and reduces waste.At the end of each academic year, on August 15, any remaining print balance in the account is deleted entirely.
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Q. How can faculty members get more print credit if they need it for academic purposes?
A. The academic department transfers funds to Academic Technology which
assigns credit based on NetID username(s). This is the case whether for
in-class demonstration or course material preparation. This could also
be done to add credit to staff or student print accounts. Email at@newschool.edu
re: "funds reclassification for print credit" a few weeks in advance.
Departmental funds are first reclassified to Academic Technology for
the academic year through August 15. Then individual accounts are
credited. Alternatively, with prior authorization you may wish to
purchase credit from the Cashier's Office and request to be reimbursed
by your department, but this is not recommended due to the excessive
overhead required.
Q. I am a non-credit student looking to print materials. Can I print in the Labs?
A. No. Non-credit students do not have access to lab printing.
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Q. I'm a faculty or staff member. Where else can I print or do mass duplication?
A. Visit The New School Printing and Duplication Services.
Q: What resources are available for faculty to request or reserve, and how?
A: Six types of resources are available:
1. Schedule AV Delivery or University Event Support
2. Book Equipment for Pick Up at the Equipment Center
3. Book a Classroom Event
4. Reserve Stations & Suites at 55 West 13th St, 8th floor
5. Register a Locker at 55 West 13th St, 8th & 9th floors
6. Schedule Software Installation (for Presentation Rooms only).
Details and systems are available to faculty exclusively within MyNewSchool,
the "single sign-on" portal. "Schedule AV Delivery or University Event
Support" and "Book a Classroom Event" are available to employees, too,
within MyNewSchool exclusively. NetID is required. Use your NetID
username and password if prompted to login for Equipment Center pickup
and station reservations.
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Last updated 12/02/2008