Q: What if I do not know my NetID username or password?
A: Go to Look up your NetID or Reset your Password.
For your convenience, the "Look up your NetID or Reset your Password"
link is available at the various NetID login pages: MyNewSchool,
Webmail and Wireless.
If that does not work, phone the Help Desk at 212-229-2828 between 8:30-5:30, Monday-Friday, or email helpdesk@newschool.edu.
Students, you will be asked to provide your New School ID number, Full
Name and School / Division. Employees and faculty, you will be asked to
provide your New School ID, Full Name and Department.
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Q: What if I forgot my password?
A: It's easy! Go to Look up your NetID or Reset your Password.
Q: Does my password expire?
A: Yes, every 180 days, for everyone other than Non-Credit/Continuing
Education students, whose passwords do not expire. You are prompted (in
MyNewSchool or Webmail) to change it when it is time. If you miss the
prompts to change your password, you can always reset your password
again at the Look up your NetID or Reset your Password link.
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Q: How do I log in?
A: Enter your NetID username and password. NetID, also known as
"GroupWise NetID," is your key to technology services at The New
School. If you still are unable to log in, use the link to Look up your NetID or Reset your Password.
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Q: Does the account expire when I graduate or leave The New School?
A: Yes. For your convenience, this happens only after you as a student
1. graduate or 2. do not register and do not properly document a leave
of absence. After notice by email, the
NetID account is first disabled, and then the account and its related
files and data are deleted. Graduates may have Alumni Email accounts
created for them, which also can be used to go Wireless on campus. See Alumni Email. Employee and faculty accounts are disabled and then deleted when employment ends.
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Q: What's Webmail?
A: Webmail, also known as "GroupWise," is your personal university email. It also has appointment and calendar functions. Webmail services are available by logging into MyNewSchool, the "single sign-on" online portal. Webmail is also available directly at http://webmail.newschool.edu. Use your NetID username and password to log in.
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Q: Can I use the AOL browser?
A: The AOL browser does not work well with GroupWise Webmail. If you experience problems, use a different browser.
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Q: How do I forward my Webmail to another email account?
A: Make a Rule.
From the GroupWise interface http://webmail.newschool.edu,
You will receive your GroupWise email in GroupWise as well as your
other email account. NOTE: To stop the rule, uncheck the rule from this
menu, or delete it entirely.
If you set a rule that, for any reason, burdens The New School email
system, your webmail account may be temporarily disabled. When you
redirect email to another address such as AOL, Yahoo or Hotmail, be
careful your settings allow your Webmail to be received in your Inbox,
so you don't miss anything.
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Q: My Mailbox has a Storage Limit Exceeded Warning?
A: If you are receiving this warning it is because your have reached or gone above 90% of your storage or above.
Please delete unwanted emails from your account.
You will NOT be able to SEND emails, but you will still receive email. You will not miss any emails sent to you.
To speed up the process, please looks for emails or sent items that have large attachments. Typicaly attachments are what cause the mailbox to go over quota.
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Q: Does the account expire when I graduate or leave The New School?
A: Yes. For your convenience, this happens only after you as a student
1. graduate or 2. do not register and do not properly document a leave
of absence. After notice by email, the
NetID account is first disabled, and then the account and its related
files and data are deleted. Graduates may have Alumni Email accounts
created for them, which also can be used to go Wireless on campus. See Alumni Email. Employee and faculty accounts are disabled and then deleted when employment ends.
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Q: Does the account expire when I graduate or leave The New School?
A: No. Your Alvin access remains so you can access course records and
transcripts as applicable. However, your MyNewSchool account will not
remain, so you will have to access Alvin at http://alvin.newschool.edu.
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Q: What is "MyFiles"?
A:"MyFiles" is the file storage and collaboration tool in MyNewSchool. Sign in to MyNewSchool with your NetID, and click on the MyFiles icon near the Blackboard icon.
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Q:Who has access to MyFiles?
A. At this time, only degree and credit students have access to MyFiles.
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Q: How do I get help with MyFiles?
A: Log into MyNewschool, and click on MyFiles Help under the Student tab.
Q: How do I upload files?
A: The site is secure, so you need to use an SFTP (Secure File Transfer
Protocol) client or SSH (Secure Shell Handler) client to transfer files
to your WebSpace. You log in to server name: webspace.newschool.edu
using your NetID username and password. Upload files into the
/public_html/ folder. Then, they will be viewable on the web.
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Q: How much data may I store on the server?
A: Up to 100MB, the hard quota.
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Q: Are my files backed up?
A: No. There is no backup of the WebSpace server. Always back-up your
own files, as you would working in the labs. The New School is not
responsible for missing or damaged files.
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Q: Is there help for Alumni Email problems?
A: See the Office of Alumni Relations website's Alumni Email FAQ.
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Q: What do I do when I am trying to use an application and it prompts for a login?
A: Enter the username "newschool", no password. This is the standard
username and password combination in the labs. For example: Enter
"newschool", no password when a classroom workstation is prompting for
a login (see above). Enter "newschool", no password when accessing
fonts Universal Type Client or launching the Flash Remote Component Add-On.
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Q: Who has access to log into the open labs?
All degree or credit-seeking students, faculty, and staff can log into East 16th Lab and Arnhold Hall Labs. Parsons East Lab, located at 25 East 13th, St., 2nd and 3rd floors, is limited by NetID login to:
Q: How are print accounts set up and maintained?
A: Print accounts are auto-generated for degree students, faculty and
employees, along with all other NetID services. Degree or credit-seeking students receive $150 in print credit 24 hours after registration. This allows for more orderly printing, helps
provide quality service, and saves paper and reduces waste.
At the end of each academic year, August 15 is the last day to print. Any remaining print balance in the account is deleted entirely on the following business day.
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Q: How can faculty members get more print credit if they need it for academic purposes?
A. The academic department transfers funds to Academic Technology which
assigns credit based on NetID username(s). This is the case whether for
in-class demonstration or course material preparation. This could also
be done to add credit to staff or student print accounts. Email at@newschool.edu
re: "funds reclassification for print credit" a few weeks in advance.
Departmental funds are first reclassified to Academic Technology for
the academic year through August 15. Then individual accounts are
credited. Alternatively, with prior authorization you may wish to
purchase credit from the Cashier's Office and request to be reimbursed
by your department, but this is not recommended due to the excessive
overhead required.
Q: I am a non-credit student looking to print materials. Can I print in the Labs?
A. No. Non-credit students do not have access to lab printing.
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Q: I'm a faculty or staff member. Where else can I print or do mass duplication?
A. Visit The New School Printing and Duplication Services.
Q: What resources are available for faculty to request or reserve, and how?
A: 5 types of resources are available:
1. Schedule AV Delivery or University Event Support
2. Book Equipment for Pick Up at the Equipment Center
3. Reserve Stations & Suites at 55 West 13th St, 8th floor
4. Register a Locker at 55 West 13th St, 8th & 9th floors
5. Schedule Software Installation (for AT Supported Classrooms only).
Details and systems are available to faculty exclusively within MyNewSchool. "Schedule AV Delivery or University Event
Support" is available to employees, too,
within MyNewSchool exclusively. NetID is required. Use your NetID
username and password if prompted to login for Equipment Center pickup
and station reservations.
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Last updated 10/08/2009