Q: What if I do not know my NetID username or password?
A: Go to Look up your NetID or Reset your Password.
For your convenience, the "Look up your NetID or Reset your Password" link found on the MyNewSchool login page. If that does not work, phone the Help Desk at 212-229-5300 x2828 between 8:30-5:30, Monday-Friday, or email helpdesk@newschool.edu.
Students, you will be asked to provide your New School ID number, Full
Name and School / Division. Employees and faculty, you will be asked to
provide your New School ID, Full Name and Department.
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Q: What if I forgot my password?
A: It's easy! Go to Look up your NetID or Reset your Password. Degree students, staff and faculty will need to know their Alvin pin in order to reset their password.
Q: Does my password expire?
A: Yes, every 180 days, for everyone other than Non-Credit/Continuing
Education students, whose passwords do not expire. You are prompted (in
MyNewSchool or New School email) to change it when it is time. If you miss the
prompts to change your password, you can always reset your password
again at the Look up your NetID or Reset your Password link.
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Q: How do I log in?
A: Enter your NetID and password. If you do not know your NetID or are unable to log in, use the “Look up your NetID or Reset your Password” link found on the MyNewSchool login page.
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Q: Which Internet browsers are supported?
A: To log in and use the system effectively, you should be using one of the following Internet browsers...
Internet Explorer
Firefox
Google Chrome
Safari
Opera (Groupwise only)
If you are trying to log in to the system using another browser, you may experience difficulties.
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Q: Does the account expire when I graduate or leave The New School?
A: Yes. For your convenience, this happens only after you as a student
1. graduate or 2. do not register and do not properly document a leave
of absence. After notice by email, the
NetID account is first disabled, and then the account and its related
files and data are deleted. Graduates may have Alumni Email accounts
created for them, which also can be used to go Wireless on campus. See Alumni Email. Employee and faculty accounts are disabled and then deleted when employment ends.
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Q: How do students, faculty and staff access their New School email accounts?
A: All degree students, faculty, and staff can access their New School email via MyNewSchool, or by signing in directly at mail.newschool.edu.
Beginning January 17, 2012, all students, faculty & staff will access their accounts via Google Apps for Education. Visit newschool.edu/google to get started.
Back to topQ: How can I find helpful information about Google Apps?
A: You can find a variety of helpful documentation about the New School Google Apps at Google Help
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Q: How do I forward my New School email to another email account?
A: Please follow the directions in the links below:
Auto-forwarding email
Enabling multiple sign on
Q: Does my email account expire when I graduate or leave The New School?
A: Yes. For your convenience, this happens only after you as a student
1. graduate or 2. do not register and do not properly document a leave
of absence. After notice by email, the
NetID account is first disabled, and then the account and its related
files and data are deleted. Graduates may have Alumni Email accounts
created for them, which also can be used to go Wireless on campus. See Alumni Email. Employee and faculty accounts are disabled and then deleted when employment ends.
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Q: Does the account expire when I graduate or leave The New School?
A: No. Your ALVIN access remains so you can access course records and
transcripts as applicable. However, your MyNewSchool account will not
remain, so you will have to access ALVIN directly.
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Q: What is "MyFiles"?
A:"MyFiles" is the file storage and collaboration tool in MyNewSchool. Sign in to MyNewSchool with your NetID, and click on the MyFiles icon near the Blackboard icon.
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Q:Who has access to MyFiles?
A. Degree and credit students and Faculty have access to MyFiles.
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Q: How do I get help with MyFiles?
A: Log into MyNewschool, and click on MyFiles Help under the Student tab.
Q: How do I upload files?
A: The site is secure, so you need to use an SFTP (Secure File Transfer
Protocol) client or SSH (Secure Shell Handler) client to transfer files
to your WebSpace. You log in to server name: webspace.newschool.edu
using your NetID username and password. Upload files into the
/public_html/ folder. Then, they will be viewable on the web.
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Q: How much data may I store on the server?
A: Up to 100MB, the hard quota.
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Q: Are my files backed up?
A: No. There is no backup of the WebSpace server. Always back-up your
own files, as you would working in the labs. The New School is not
responsible for missing or damaged files.
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Q: Is there help for Alumni Email problems?
A: See the Office of Alumni Relations website's Alumni Email FAQ.
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Q: What do I do when I am trying to use an application and it prompts for a login?
A: Enter the username "newschool", no password. This is the standard
username and password combination in the labs. For example: Enter
"newschool", no password when a classroom workstation is prompting for
a login (see above). Enter "newschool", no password when accessing
fonts Universal Type Client or launching the Flash Remote Component Add-On.
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Q: Who has access to log into the open labs?
All degree or credit-seeking students, faculty, and staff can log Open Labs. Parsons East Lab, located at 25 East 13th, St., 2nd and 3rd floors, is limited by NetID login to:
Q: How are print accounts set up and maintained?
A: Print accounts are auto-generated for degree students, faculty and employees, along with all other NetID services. Degree or credit-seeking students receive $150 in print points 24 hours after registration. This allows for more orderly printing, helps provide quality service, saves paper and reduces waste. At the end of each academic year, August 15, any remaining print points in the account are deleted entirely on the following business day.
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Q: How can faculty members get more print points if they need it for academic purposes?
A. Briefly, here is how the process works:
1) Departmental funds are first reclassified (reclassification form attached).
2) Once funds reclassification is confirmed, the department must contact Academic Technology at at@newschool.edu with the transaction’s Banner Document ID number (starts with J or i) and a list of individuals who will receive a portion of the reclassified funds. The content of the email should include the following information:
Banner Document ID #
Name(s)
Username(s)
$ amount to be credited.
3) AT distributes the funds as per specifications, and notifies the administrative authority of its completion. All funds must be assigned to user accounts at the time of reclassification. AT does not maintain unassigned balances for future distribution.
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Q: I am a non-credit student looking to print materials. Can I print in the Labs?
A. No. Non-credit students do not have access to lab printing.
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Q: I'm a faculty or staff member. Where else can I print or do mass duplication?
A. Visit The New School Printing and Duplication Services.
Q: What resources are available for faculty to request or reserve, and how?
A: 5 types of resources are available:
1. Schedule AV Delivery or University Event Support
2. Book Equipment for Pick Up at the Equipment Center
3. Reserve Stations & Suites at 55 West 13th St, 8th floor
4. Register a Locker at 55 West 13th St, 8th & 9th floors
5. Schedule Software Installation (for AT Supported Classrooms only).
Details and systems are available to faculty exclusively within MyNewSchool. "Schedule AV Delivery or University Event
Support" is available to employees, too,
within MyNewSchool exclusively. NetID is required. Use your NetID
username and password if prompted to login for Equipment Center pickup
and station reservations.
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Last updated 01/13/2012