Report a Problem: Account

Submit a separate report for each problem. We appreciate your input in reporting technical problems.

Before filling out this form please:

Reset your password at mynewschool (you will need your ALVIN pin)
Try login in again after ten minutes
If you are not able to do the above, try resetting your ALVIN pin, then resetting your password

First and Last Name:

New School Email:

@newschool.edu required

NetID Username:

New School ID Number:

In format N0004321

Phone number:

Alternate Email:
(Type in New School email here if that is your main email)

(So we can reply back to you)

What is your status at New School:

When did you register for the current semester?:

MM/DD/YYYY (Students only)

What services ARE you able to access? Please check all that you are able to access (Do not check if you are not sure or have never log into that system):

Other:

Please describe the problem:
(Specific error messages and trouble-shooting steps taken)

Processing of problem reports may take up to two business days. In the event that you do not receive a reply to your request within two business days, you may submit an inquiry to AT management via at@newschool.edu.