Report a Problem: In a Lab or Classroom

 

 

Look at the contact information listed on your classroom equipment. Dispatch, AV Services, or Facilities may be listed.

Dispatch

Urgent in-class issues only.

Report: Building and Station ID, specific problem, error messages, your contact number, and trouble-shooting steps taken.

Academic Technology is pleased to offer on-site support. We appreciate your patience as we travel between buildings.

Contact: 212.229.5300 x4538

Media Services

Media Services, formerly known as AV Services, is the contact for delivered, mobile computing equipment, and event support including:

  • Malcolm Klein
  • Orozco
  • Tishman
  • Wollman
  • Swayduck
  • University Hall


Contact: 212.229.5300 ext. 2310
avdept@newschool.edu
AV Services Problem Report (pdf)

Facilities

Facilities serves most of the rolling audio visual carts (slide, overhead, video) on campus.

Contact: 212.229.5456
fsr@newschool.edu
AV Services Problem Report (pdf)

Software or Hardware Problem

Use the form below.

Submit a separate report for each problem. The problem will first be tested by staff and, if necessary, logged into our reporting system for follow-up by technicians. We appreciate your input in reporting technical problems.

Name: 

Department:

   

Email:

(so we can communicate)

Location:

Classroom:
Lab:

Platform:

Mac Win Other

Problem Type:

Station ID:

(located on every computer)
Problem Description:
(specifics, error messages, and troubleshooting steps taken)