Additional State Authorization Information
The New School is exempt from authorization in the state of Alaska under AS 14.48 because programs are offered solely through online or distance delivery and do not have a physical presence in the state of Alaska. 20 AAC 17.9000(a)(12) defines physical presence of a facility, equipment, faculty, or staff within the state.
Arkansas Higher Education Coordinating Board certification does not constitute an endorsement of any institution, course, or degree program. Such certification merely indicates that certain minimum standards have been met under the rules and regulations of institutional certification as defined in Arkansas Code §6-61-301.
The New School is registered as a private institution with the Minnesota Office of Higher Education pursuant to sections 136A.61 to 136A.71. Registration is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions.
18.104.22.168 Complaints Against The Institution:
An institution licensed by the department shall have and make available to all students a written procedure that describes in detail how student or other parties may register a complaint or grievance, how the institution will investigate the complain, and how the institution will attempt to resolve the compliant. Such policies shall at a minimum include the following components:
- requirement that students or other parties with complaints or grievances against an institution first seek to resolve their complaint or grievance directly with the institution;
- a time frame within which the institution will investigate the complaint and respond to the complainant;
- assurance of the involvement of a person who will serve as an impartial representative of the institution but not be directly involved in the are of the complaint
- assurance taht no adverse action will be taken against the complainant for registering the complaint; and
- identification of the higher education department as the agency to be contacted in cases where a complaint cannot be resolved.
B. The institution shall maintain adequate records of all complaints and their resolutions for a period of not less than three years.
C. Complaint to the department. A student or other party not satisfied with an institution's resolution of a complaint may submit a complaint to the department in writing on a form provided by the department. A student must file a complaint with the department within three (3) years of his/her last date of enrollment.
D. Upon receipt of a written complaint, the department or its authorized representative shall verify that the complaint involves one ore more standards for licensure of the institution and is therefore a legitimate subject of complaint to the department. If the complaint is determined to be legitimate, the department or its or its authorized representative shall forward the complaint to the institution for a written response and shall encourage resolution of the complaint between the student and the institution. The institution shall have thirty (30) days to forward its response to the department. A copy of the institution's response will be forwarded to the student with a request that the student indicate satisfaction or dissatisfaction with the response.
E. In attempting to resolve a verified complaint, the department or its authorized representative may, but is not obliged to, convene a hearing and shall give written notice to the institution and to all persons involved, regarding the time, date, and place of the hearing. Such hearings, if held shall be informal and for the purpose of determining the facts surrounding the claim and, if the claim is correct, to effect a settlement by persuasion and conciliation.
F. In the event that the party complained against refuses to attend the hearing or effect he settlement of any claim determined by the department to be correct, the department shall invoke its powers to take such action as shall be necessary for the indemnification of the claimant.
The New School does not imply, promise, or guarantee that credits earned at the university will transfer to other institutions, since such determinations are made according to the policies of the receiving institution. If you are considering transferring to another school, it is your responsibility to determine whether that school will accept your academic credits. You are encouraged to make this determination as early as possible.
The New School (1) is not regulated in Texas under Chapter 132 of the Texas Education Code and (2) is regulated by the New York State Education Department (NYSED) (further details are available here). The process for filling a complaint in the state of Texas is available online; details for contacting our accrediting agencies are available on The New School's website.